Icon Strategic Account Manager

Charleston, SC 29409

Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service - and we're looking for more.

As a leading Trane® independent office, we sell, service, repair, and maintain HVAC equipment for our mission-critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina.

What's it like to work here? Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded.

SUMMARY:  Responsible for providing comfort solutions for building owners and increases revenues by developing relationships, following up sales leads, generating quotes and obtaining orders from customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

  • Serves customers by answering inquires and responding to special requests.
  • Consolidates, references information by collecting, organizing and assembling data for reports, presentations, and/or special projects.
  • Provides quotes for service repairs, change outs, and IAQ, energy solutions.
  • Develops owner sales plans and generates successful sales with core customers.
  • Responds to customer needs by identifying needs, generating quotes and closing orders.
  • Maintains records of sales, customer information and requests by updating the database.
  • Serves customer by communicating order changes.
  • Maintains customer satisfaction by investigating concerns, implementing corrective action and communicating with customers and staff as needed.
  • Communicates customer perceptions by gathering customer feedback and sharing information with management.
  • Ensures customer satisfaction by authorizing special requests.
  • Works closely as a team member with other parts of the business.
  • Contacts responsible parties for purpose of securing renewal of service agreements.
  • Flexibility to work overtime/weekends, as required.

TEAMWORK:

  • Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
  • Continually look for ways to improve our processes and ability to serve our customers effectively
  • Improve personal performance on a continual basis

CUSTOMER SERVICE:

  • Provide responsive, professional and diplomatic customer service
  • Answer customer calls and correspondence quickly and pleasantly
  • Communicate with customers in a friendly, professional, and patient manner
  • Perform all duties with the goal of building and maintaining long-term customer relationships
  • Immediately address any customer’s concern and requests the involvement of other Company personnel as required

SAFETY:

  • Follow all company safety programs and report any non-compliance to your Supervisor
  • Notify Supervisor or Safety Manager of any unsafe conditions

SUPERVISORY RESPONSIBILITIES:  None.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:  Associate’s degree required; Bachelor’s degree preferred; Minimum 3 years of outside sales experience and/or industry knowledge required.

COMPUTER SKILLS:  MS Office

CERTIFICATES, LICENSES, REGISTRATIONS:  Driver’s License, proof of insurance

LANGUAGE SKILLS:  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others.  The associate frequently is required to sit and reach with hands and arms.  The associate is occasionally required to stand; walk; and stoop or kneel.  The associate must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position works in a typical office environment, with occasional visits to other offices, plants, and jobsites.  During these travel situations, the associate is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme heat, and vibration.   The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS:

  • Ability to pass drug screening
  • Ability to prove US employment eligibility

We offer a comprehensive benefits package including Medical, Dental and Vision, Life & AD&D insurance, Short and Long Term Disability, 401(k) / profit sharing, and Paid Time Off.

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