Controls Service Technician

Brady has brought together some of the best minds in building service technology, engineering, installation, and customer service - and we're looking for more.  

As a leading Trane® independent office, we sell, service, repair, and maintain HVAC equipment for our mission-critical customers. Our team brings efficient, reliable, and secure building solutions throughout central and eastern North Carolina.

What's it like to work here?  Each day brings fresh challenges that call for both knowledge and imagination. You're surrounded by people who enjoy working as a team to solve problems. At the end of the day, you know you've helped people stay comfortable and productive. You've helped companies head off issues and operate more efficiently. Plus it's a good feeling knowing your talents are appreciated and rewarded.

SUMMARY:  The Controls Service Technician will provide technician support for Building Automation Systems (BAS), service contracts, monitoring contracts, system upgrade, facility up-fits, and controls related time and material jobs.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

• Follows the work schedule as directed by the Resource Coordinator.
• Responsible for installing, servicing and commissioning products and systems on assigned projects and ensuring customer satisfaction. 
• Uses a variety of hand tools and meters, follows blueprints or engineering specifications, to install, diagnose, repair, and program Building Automation Systems. 
• Performs preventive maintenance, site surveys, replacement and modifications of systems and equipment as needed or requested by customers. 
• Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work
• Maintains Building Automation Systems by inspecting Trend Logs, Reports, Time of Day Schedules, Applications, Hardware and Programming. 
• Communicates job status and documents work by completing paperwork on each job and backing up appropriate files to network servers. 
• Represents Company by serving as a direct customer contact. 
• Supports HVAC Field Technicians by providing technical assistance and offering guidance. 
• Provides training and follow-up training at a customer’s site. 
• Determines parts to order for repairs and timeliness of need. 
• Provides technical support to customers. 
• Regular travel requirements with occasional overnight travel. 
• Inspects vehicles by checking vehicle condition and literature supplies. 
• Complies with OSHA, Customer and Brady Safety Standards
• Flexibility to work overtime/weekends as required. 

TEAMWORK:

• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis 

CUSTOMER SERVICE:

• Provide responsive, professional and diplomatic customer service  
• Answer customer calls and correspondence quickly and pleasantly 
• Communicate with customers in a friendly, professional, and patient manner 
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

SAFETY:

• Follow all company safety programs and report any non-compliance to your Team Leader
• Notify Team Leader or Safety Manager of any unsafe conditions
• Proper PPE equipment must be used at all times when necessary
• Report all accidents and injuries to your Team Leader and HR immediately
• All monthly training topics on safety completed and done during the month due

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:  

• Associate's degree (A.A.) or equivalent from two-year college or technical school in HVAC, Computer Science or Computer Science related field ; 
• Minimum three years of related  field experience; 
• Working knowledge of Microsoft Windows operating systems, tools, Facility LAN infrastructure and Networking concepts; 
• Must be familiar with Trane and various other HVAC products.  

COMPUTER SKILLS: 

Microsoft Office

CERTIFICATES, LICENSES, REGISTRATIONS:  

Valid driver's license

LANGUAGE SKILLS:  

• Ability to read and comprehend simple instructions, short correspondence, and memos.  
• Ability to write simple correspondence.  
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

MATHEMATICAL SKILLS:  

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:  

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS:  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The physical demands of the position include 

• occasional sitting; frequent stooping, crouching, kneeling, balancing, and climbing; and constant standing, walking, reaching, and gripping.  
• Material handling demands include lifting from floor level to overhead, with occasional lifting up to 115 lbs., frequent lifting up to 50 lbs., and constant lifting up to 25 lbs., placing the position in the Very Heavy Physical Demand Classification (PDC).  
• Must be able to talk and hear. 
• Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT:  

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This position requires working outdoors, in mechanical/equipment rooms and possible extreme weather conditions.  While performing the duties of this job, the associate is regularly exposed to moving mechanical parts and heavy equipment.  The associate is frequently exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock (high voltage); and vibration.  The associate is occasionally exposed to toxic or caustic chemicals, extreme cold, and extreme heat.  The noise level in the work environment is usually loud.

OTHER REQUIREMENTS:                                                                                                                                                    

• Ability to pass drug screening
• Ability to prove US employment eligibility

We offer a comprehensive benefits package including  Medical, Dental and Vision, Life & AD&D insurance, Short and Long Term Disability, 401(k) / profit sharing, and Paid Time Off.