Product Manager, Support & Safety

About us:

Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.

Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter—and they can directly impact our products, company, and culture. 

We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.

Come join our team as we develop new ways to improve the lives of working Americans.

About the role:

We're looking for a Product Manager to lead the charge in building the features and systems to secure and defend our platform from fraud, ensure regulatory compliance, and create exceptional user experiences for people dealing with sensitive situations like disputes, account takeovers, or payment failures.

In this high-impact role, you will own the end-to-end product strategy and user experience for features that span fraud prevention, security, risk management, compliance, disputes, and customer recovery. You’ll partner with teams across engineering, design, risk strategy, fraud operations, compliance, legal, data, customer support, and disputes to develop thoughtful, resilient, and human-centered solutions that protect both users and the business.

You’ll play a critical role in balancing security with usability—ensuring that protective measures are seamless and that recovery from issues like fraud or mistaken transactions is clear, fast, and fair.

Responsibilities include, but are not limited to:

• Own the cohesive roadmap for Support & Safety features including fraud prevention, user authentication, regulatory requirements, disputes handling, and recovery journeys within Branch products
• Prioritize product investments based on risk and security impact, customer pain points, regulatory requirements, and business goals
• Ensure product features comply with applicable regulations and internal policies
• Work closely with teams to understand evolving requirements and translate them into scalable, productized solutions
• Enable audits and reporting through robust data logging and traceable decision frameworks
• Partner with Engineering to deliver high-quality features and infrastructure improvements, and with Design to ensure that all security and risk flows are intuitive and support trust
• Monitor key product metrics (e.g., fraud rates, dispute resolution time, contact rates)

Qualifications (required):

• 3+ years of product management experience, ideally in fintech, payments, or risk/security domains
• Proven track record of building systems or features, or substantial experience building processes related to security, fraud prevention, transaction risk, or compliance
• Deep understanding of financial regulations and user protection standards (e.g., Reg E, AML/KYC)
• Experience designing or improving user flows for sensitive or high-friction use cases (e.g., account lockouts, fraud recovery)
• Analytical and data-savvy; capable of working with data science teams and translating insights into action
• Strong communication skills and stakeholder management across technical, operational, and legal teams
• Passion for trust, user safety, and building accessible, fair, and user-friendly products

Qualifications (preferred):

• Experience with fraud detection tools (SEON, Marqeta, Mastercard), disputes management (Quavo), and identification platforms (Persona)
• Background in digital identity or security UX
• Technical fluency with APIs, data pipelines, or security architectures

Compensation:

The salary range for this role is $135-150k.

The salary range displayed reflects an average base salary range for the position across all the U.S. The base salary offered to an applicant could be higher or lower based on each applicant's specific skill set, depth of experience, relevant education or training, etc. 

Location:

This position is classified as REMOTE within the United States of America.

We are unable to hire candidates located outside of the domestic U.S.

Benefits: 

• Market-leading medical, dental, and vision insurance 
• Stock options
• Free Premium-Tier Origin Financial Wellness subscription
• Monthly home-office stipend
• 401k (TransAmerica)
• 12-weeks paid parental leave for birthing and non-birthing parents
• Flexible time off + sick and safe time
• 11 paid company holidays

Working at Branch

A remote-first company with employees located throughout the U.S., Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.  Learn more about what we do in this video!

Our collaborative spirit has helped us become an award-winning FinTech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by Inc., the Webby Awards, Benzinga FinTech Awards, FinTech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others.  

Learn more about our culture, approach, technology, and people here: https://www.branchapp.com/about

 

Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Must be currently authorized to work in the USA without sponsorship or transfer.

No third-parties, please.

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