Sales Operations Specialist

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

You are a proactive, detail-oriented operator who excels at making complex systems run smoothly. As a GTM Operations Specialist, you will be the operational backbone of our sales engagement strategy, focusing on the execution, maintenance, and optimization of our Outreach.io environment.

In this role, you ensure that our high-level go-to-market goals are translated into efficient, day-to-day workflows by partnering with GTM, Operations, and Systems leadership. This is a high-impact position for someone who loves "bringing order to disorder" and is looking to deepen their operational expertise within a collaborative, fast-paced global team.

Main responsibilities:

• Act as the primary execution lead for our sales engagement strategy within Outreach.io. You will process requests for new sequences, templates, and snippets—evaluating content needs alongside stakeholders and ensuring all messaging aligns with our GTM standards
• Drive content governance and hygiene for our sales engagement content in Outreach.io. You will organize our content taxonomy so assets are properly tagged and searchable, while regularly auditing the system to remove unused content and keep the environment lean
• Build and maintain reports to track the health of our engagement efforts. You will extract insights to suggest system or process improvements that could enhance team productivity, data quality, or process adherence
• Work with cross-functional partners to roll out new platform features or operational best practices, acting as the tactical expert who ensures these changes are successfully implemented on the ground
• Oversee the day-to-day administrative needs of Outreach.io, including provisioning accounts and ensuring user permissions are accurate
• Act as a bridge between Sales and Post-Sales by supporting secondary initiatives like capacity planning and staffing visibility, ensuring regional leadership has the data they need to plan effectively
• Own the "how-to" library for the processes you manage. You will ensure that all workflows are clearly documented and updated, providing the consistency needed for our global teams to scale

WHO YOU ARE

• Bachelor’s degree in Business, Operations, or a related field
• 3+ years of experience in GTM Operations, Sales Ops, or Revenue Ops at a high-growth B2B SaaS company
• Hands-on experience managing workflows within a Sales Engagement Platform (Outreach.io preferred)
• High proficiency in Google Sheets and/or Microsoft Excel, with a sharp eye for data accuracy and detail
• Strong written communication skills, with a focus on creating clear, user-friendly process documentation
• A "bias toward action" and the ability to manage multiple execution-heavy workstreams independently
• A generalist mindset: the ability to learn new SaaS tools and operational methodologies quickly

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