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Operations Manager

Washington, DC
Breakwater Strategy, a strategic insights and communications agency, is seeking an experienced operations professional to join our growing team. This is a newly created role designed to support and strengthen the firm's internal infrastructure as we scale.
 
The ideal candidate is a proactive, detail-oriented professional who thrives in a fast-paced, entrepreneurial environment and brings a solutions-first mindset. This role will work closely with firm leadership to manage and execute on operational priorities across people, process, and technology, serving as a connective link between the firm and its broader administrative ecosystem.
 
RESPONSIBILITIES
  • Partner with firm leadership to assess hiring needs, drive recruitment processes, and support candidate evaluation and selection
  • Coordinate onboarding for new hires, ensuring a smooth and well-organized experience from offer acceptance through first weeks
  • Serve as day-to-day liaison with HR on performance management processes, including mid-year and annual review cycles
  • Own end-to-end logistics for firm-wide events, including quarterly all-hands meetings, in-office gatherings, and team offsites
  • Support internal communications as needed for firmwide announcements and updates
  • Serve as the firm's primary point of contact for IT coordination, ensuring the team is informed of updates, transitions, and issues affecting day-to-day operations
  • Manage software subscriptions, licenses, and access across the firm, including coordination with the appropriate teams
  • Coordinate with accounting and legal functions to ensure processes are moving forward, deadlines are met, and the right stakeholders are looped in
  • Maintain organized records and documentation across operational functions

ATTRIBUTES

  • 6–8 years of experience in internal operations, human resources, or a related function; experience in a professional services firm strongly preferred
  • Bachelor's degree required
  • Proven ability to manage multiple workstreams simultaneously with a high degree of organization and follow-through
  • Comfortable operating at both strategic and tactical levels, able to identify process gaps and execute the fix
  • Strong interpersonal and communication skills; able to build trust with colleagues across levels and functions
  • Demonstrated experience coordinating with HR, legal, finance, or IT functions, familiarity with relevant tools (HRIS, ATS) a plus
  • Resourceful and self-directed, with the ability to work independently and move things forward with limited oversight
  • Discretion and sound judgment when handling sensitive people and organizational matters
  • Collaborative by default, with a genuine interest in contributing to a strong internal culture

District of Columbia Salary Range

$95,000 - $105,000 USD

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