Back to jobs
New

Manager Catering

Cottonwood Heights, Utah, United States

Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is hiring- join us!

The Manager Catering is responsible for the overall onboard Guest experience including onboard service, catering, contracts, and business partner management. The role will lead contract negotiations, performance, strategy, development, roll out, and design, onboard service procedures, crew technology, and catering operations with an emphasis on the organization’s values (Safety, Kindness, Integrity, Ingenuity, and Excellence). This will be accomplished by leading, guiding, motivating, and consulting, and executing with all stakeholders and business partners. This role will develop implementation plans and execute strategic projects and contracts, while controlling costs and meeting budget targets. This Leader will cross-collaborate and consensus-build with Finance, Stations, Inflight, Tech-Ops, Flight-Ops, Marketing, Executives, Business Partners, etc. and will need to quickly flex back and forth between strategic foundation-setting and vision, delivery of projects, and dive-in to help with tactical execution of all initiatives. 

Here's what you'll do

  • Provide key performance indicators for measuring catering program performance and measure performance against implemented agreements
  • Manage catering partner activities with internal business teams, including analyzing vendor performance, documenting failures, and following up with the vendor on complaints and other issues
  • Build relationships with key internal stakeholders and external suppliers to work towards enhancing existing agreements, communicating changes, and updating contracts
  • Develop, test, and deliver onboard innovations that lead to industry-leading results and drive Net Promoter Scores (NPS)
  • Oversee Catering Contracts and the Buy-on-Board program
  • Develop procedures and policies related to retail programs, catering, and onboard experience.
  • Liaise as first point of contact with catering Business Partners and participate in contract negotiations with catering and onboard experience partners.
  • Partner with catering Business Partners to create a catering manual, and aircraft stowage and galley packing diagrams for both normal and surge operations.
  • Communicate packing diagrams for weight and balance purposes with Engineering, Flight Ops and Inflight
  • Oversee inventory levels as well as allocation of supplies and equipment, and create insource provisioning model and business plan when needed.
  • Develop process and implementation for flight, and kitchen audits driving continuous improvement to ensure standards and expectations are met.
  • Reconcile all catering department invoices and ensure all charges are paid on a consistent and timely basis.
  • Provide follow-up with Catering Business Partner on performance including operational delay performance and service deficiencies
  • Partner with Finance to analyze sales data and product trends to make data-driven recommendations to improve the financial performance of the Buy-on-Board program
  • Follow-up on Inflight charge errors and comps in partnership with Inflight Operations
  • Oversee development, implementation, and maintenance of onboard crew technology, payment device distribution, trouble shooting and effective training
  • Partner with Inflight Training for curriculum and training of Onboard Service Procedures and Catering initiatives
  • Partner with Marketing to develop an Onboard Service Manual
  • Oversee catering discrepancy reporting and ensure continuous improvement
  • Partner with Inflight Communications, Corporate Communications, and social media teams to craft communications and promote product and service launches
  • Actively participate in daily operational calls and safety briefings
  • Maintain awareness of company manual systems and various contents (Flight Attendant Manual, General Operations Manual, Station Operations Manual, etc.)
  • Establish and maintain productive relationships with operational and non-operational Team Members (e.g. Stations, Flight-Ops, Tech-Ops. Marketing, Finance, Safety, Security, Crew Resources, Team Services, FAA, OSHA, and Business Partners) to ensure proper protocol adherence
  • Achieve performance measures and adhere to established standards in conjunction with Breeze Airways Core Values of Safety, Kindness, Integrity, Ingenuity, and Excellence
  • Other duties as assigned

Here's what you'll need to be successful

Minimum Qualifications

  • 4-year degree or equivalent additional experience
  • 6+ years’ experience in progressive leadership and project management
  • Experience with contract review and analysis
  • High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
  • Strong attention to detail, organization, and time management skills
  • Self-starter must have a positive attitude and strong desire for success
  • Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
  • Ability to present comprehensive information to leadership and executive team
  • Federal Aviation Regulations (FAR’s) knowledge
  • Willingness to travel (up to 25%)
  • Must pass a 10-year background check and preemployment drug screen
  • Must have authorization to work in the US as defined by the Immigration Reform Act of 1986
  • Must possess a valid passport

Preferred Qualifications

  • Thorough knowledge of catering operations and food processing/handling
  • Understanding of a Flight Attendant’s role and daily job duties
  • Knowledge of different airline disciplines
  • Experience driving innovation

Skills/Talents

  • Ability to work with confidential material
  • Must have strong business acumen and excellent verbal, written, and presentation skills applicable to a diverse work group
  • Must be able to convey a professional image with the ability to communicate comfortably with all levels within the organization
  • Must be able to present complex material in a concise but comprehensive manner to all stakeholders and Executives
  • Must be a strong collaborator, detail-oriented, and perform well under pressure
  • Expected to think and act creatively to solve for constraints in the name of what is best for the Breeze Guests
  • Must be able to develop a vision, strategy, and objectives for their area of responsibilities
  • Ability to effectively manage and deliver on multiple competing priorities and projects at once within strict deadlines and with limited resources
  • Must be a self-starter, have a positive attitude, and possess a strong desire for success

Perks of the Job

  • Health, Vision and Dental
  • Health Savings Account with Breeze Employee Match
  • 401K with Breeze Employee Match
  • PTO
  • Travel on Breeze and other Airlines too!

 

 

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com  then click “Careers” at the bottom of the page.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...

If no, please update your Legal First Name (listed above) as shown on your Passport and/or Driver's license and/or Social Security Card.

Select...

If no, please update your Legal Last Name (listed above) as shown on your Passport and/or Driver's license and/or Social Security Card

Please type your home street address below.

Please type your city below.

Select...

Please select your state from the dropdown below. 

Select...
Select...
Select...
Select...

• Minimum of 6 months in current role
• Job performance meets all expectations (tasks and duties).

• Not currently on a Performance Improvement plan or Written Warning
• Inform your leader ahead of beginning the selection process

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...

Be sure to list their name, company, title, their relationship to you, length of time they have known you, their phone number, and their email address.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Breeze Airways™’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.