Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Breeze is hiring- join us!

Responsible for the currency, compliance, and quality control of company manuals and publications, the Technical Publications Specialist (Level 2) reports to the Manager Company Manual System and supports manual control, distribution, tracking, and regulatory compliance for the various departments and operations groups.

This position requires strong communication across all areas of Operations, exceptional attention to detail, adherence to established processes and quality standards, and strong grammar and editing abilities

Here's what you'll do

• Maintain and update the master file of all company manuals, forms, and documents in the Company Manual System (CMS)
• Manage the currency, control, distribution, and tracking of company manuals and publications in accordance with FAA regulations and company standards
• Create draft documents and coordinate revisions with manual owners while following established Technical Publications team processes
• Execute mandatory peer review processes using the Peer Review checklist for all manual versions prior to content owner submission
• Create, format, and edit Temporary Revisions (TRs), Information Notices (INs), and various company forms with proper risk level classifications and expiration dates
• Track and record revision transmittal documents from assigned manual holders, maintaining accurate compliance records
• Issue and distribute bulletins to company manuals as required, coordinating FAA submissions within established timeframes
• Update and distribute manuals and documents to the web, mobile devices, synced servers, and Electronic Flight Bag (EFB) using the Company Manual System
• Verify compliance with published procedures and identify inconsistencies as deemed necessary per the Technical Style Guide (TSG)
• Serve as the Subject Matter Expert for creating, editing, and publishing manuals and documents while maintaining quality standards and change control
• Communicate effectively with management regarding concerns, challenges, or feedback from content owners, requesting support when needed
• Review the impact of procedural changes to manual content and amend procedures and processes as deemed necessary
• Upon receipt of a revision or new manual, ensure the revision has been accepted, approved, and meets quality standards including proper revision bars, change control, and consistent formatting
• Partner with other Subject Matter Experts (SMEs), IT, and stakeholders in various departments on cross-functional projects
• Provide end-user support for manuals on the web and mobile devices, addressing compliance tracking and accessibility issues
• Support the Company read and sign program, monitoring compliance data and user profiles
• Take ownership and accountability for work quality, process adherence, and any errors, focusing on solutions rather than blame
• Maintain established best practices and quality control standards
• Identify and champion process improvements
• Develop and maintain structured content using XML, DITA, or other industry-standard authoring frameworks, ensuring proper tagging, modularity, and reusability.
• Validate XML content for schema compliance, correct DTD/Schema usage, and conformance to company and regulatory standards.
• Lead initiatives to maintain a content repository for reusable Data Modules, illustrations, and media objects, supporting modularity and reducing duplication.
• Support the creation, conversion, and maintenance of forms, checklists, and other procedural content in structured XML/S1000D format
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

Here's what you'll need to be successful

Minimum Qualifications

• Must be at least 18 years of age
• High School diploma or equivalent educational achievement; Associate’s or Bachelor’s degree in Technical Communication, Aviation, Engineering, or related field preferred
• 2+ years of experience working in a publications environment or creating technical documentation; experience with structured content (XML, DITA, S1000D) required
• Technical writing experience required, preferably within a regulated industry (Word, Adobe, XML, SGML, DITA, S1000D, etc.)
• Demonstrated ability to develop, maintain, and validate structured content, including proper tagging, modularity, and compliance with regulatory and company standards
• Experience with content repositories, reusable Data Modules, illustrations, and media objects
• Experience supporting the creation, conversion, and maintenance of forms, checklists, and procedural content in structured XML/S1000D format
• Detailed understanding of the format, layout, publishing, and distribution processes of electronic documents
• Demonstrated ability to follow established processes, quality control procedures, and compliance guidelines
• Strong skills in Microsoft Office 365 tools (Word, Excel, PowerPoint, Visio), Adobe Acrobat Professional, and other technical publishing tools
• Effective verbal, written, and listening communication skills with the ability to escalate issues appropriately
• Must read, write, and speak English fluently
• Flexible and willing to work days, nights, weekends, holidays, and overtime as needed
• Ability to collaborate with other departments and cross-functional teams to achieve publishing and content management goals
• Demonstrated commitment to continuous improvement, identifying and implementing process enhancements, and adhering to Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence

Preferred Qualifications

• Bachelor's degree in English, Technical Writing, Communications, or a related field
• Technical writing experience, preferably within a regulated industry
• Experience working in an aviation regulatory environment, with a strong understanding of FAA Part 121 operations
• Familiarity with creating and managing regulatory documentation, including FAA submission processes
• Experience with Company Manual Systems (CMS) or similar electronic publication platforms (e.g., Orlando, Flightdocs, Comply365, Flatirons, etc)
• Knowledge of Safety Risk Assessments (SRA) and risk level classifications for aviation documentation
• Experience in project management or coordinating cross-functional projects involving Leadership and regulatory stakeholders

Skills/Talents

• Possess a working knowledge and understanding of applicable compliance statements, i.e. IOSA, CFRs, DCTS, and associated regulatory/governmental regulations
• Strong skills in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat
• Strong presentation skills with the ability to communicate to Leadership
• Strong organizational skills with the ability to track, manage, and distribute technical publications accurately
• Exceptional attention to detail and adherence to established best practices and quality control measures
• Commitment to following mandatory peer review processes and quality standards
• Ability to prioritize quality over speed and meet deadlines without compromising established processes
• Must be able to handle high-stress situations while maintaining process adherence
• Strong problem-solving and critical-thinking skills, with the ability to identify and champion process improvements
• Demonstrated accountability and ownership of work, including acknowledgment of errors and focus on solutions
• Ability to work collaboratively with individuals of diverse personalities and roles, proactively engaging team members for support

Perks of the Job

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com  then click “Careers” at the bottom of the page.