Job Application for Application Support Lead at Bridgewater Associates

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About the Application Support Team

The Investment Tech Application Support team is a group of Site Reliability Engineers and Application Support Associates charged with holding a portfolio of apps that are mission critical to daily Investment Engine business process across the full spectrum of Signal Generation, Portfolio Construction, and Trade Execution. Our app stack is a heterogenous mix of mostly-feature frozen and legacy apps, and our mandate is to hold and evolve that portfolio of applications at lowest cost, lowest risk, and maximum value

About the Role

Do you have passion for constantly improving technology? Do you have an understanding of infrastructure, operating systems and applications and how they work together? Do you have a passion for providing world class technology solutions to your customer base? If the answers to these questions are a resounding yes, we should talk. We are looking for a candidate who is motivated to improve technologies and processes through innovation and common sense.

Responsibilities

Align services to changing business needs by identifying and implementing improvements that support the business processes.
Provide operational and technical direction to the team, acting as a player/coach.
Provide high-quality technical support for the suite of applications, and services, to achieve the delivery of agreed levels of services to client.
Be the first point of technical escalations for the L1 team and onboard applications to support from the L3 Engineers helping to build a robust support delivery for business customers.
Own and drive a portfolio of strategic technical projects.
Build automation and process enhancements with the help of technologies like Microsoft SQL and PowerShell.
Implement Changes on Production Applications and Systems following the Change and Release Management in order to keep the infrastructure stable. Responsible for identifying the steps, implementing the changes, testing, and communications.
Responsible to maintain application health such as licensing information, Patch and version of enterprise applications being supported.
Able to multi-task and manage multiple demands and projects within deadline.

Position Requirements

At least 5 years of experience of enterprise technical support experience, with experience in a Team Lead capacity.
Experience delivering small- to medium-sized technology projects.
Experience and knowledge of tools like Python, PowerBI, and PowerShell
Strong analytical and troubleshooting skills
Excellent organizational, verbal and written communication skills.
Ability to provide off-hours coverage on rotation.

Preferred candidates would also meet the following criteria:

ITIL certified.
Understanding of Operational/Production Support best practices and procedures.
Experience working in a DevOps environment.
Previous experience in Financial Services.

Location Requirements

This role is offered as fully remote within the United States. Occasional travel may be required throughout the year (should not exceed 1x per quarter)

Compensation Band

The compensation range for this role is $200k to 240k inclusive of base salary and discretionary bonus. The expected base salary for this role is between 70-80% of the range.

Bridgewater Employee Benefits

One of our core priorities at Bridgewater is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy. As such, currently Bridgewater offers a competitive suite of benefits including:

Health insurance with 100% premium covered and access to additional concierge medical services
401(k) plan with generous employer match
Paid time off, including fully paid parental leave and a competitive PTO package
Workplace flexibility and access to back up chldcare
Financial assistance for family building support, including adoption and egg freezing
Workplace wellness, including on-site gyms, free meals and healthy snacks, and meditation rooms
An engaged and active community that includes many company events, affinity networks, and extracurricular interest groups

Bridgewater reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations

About Bridgewater

Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors. Our investment process is driven by a tireless pursuit to understand how the world’s markets and economies work — using cutting edge technology to validate and execute on timeless and universal investment principles.

Founded in 1975, we are a community of independent thinkers who share a commitment for excellence. By fostering a culture of openness, transparency, and inclusion, we strive to unlock the most complex questions in investment strategy, management, and corporate culture.

Explore more information about Bridgewater on our website here.

Our Culture

Our culture is tied to our mission, which is to understand how the world’s markets and economies work, and to translate that into world-class investment performance. This requires an extraordinary team, defined by the best individuals and the best portfolio of people, operating in an idea meritocracy. In this, we are uncompromising on our shared values of excellence, truth, integrity, humility, and courage. Our aspiration of a vibrant idea meritocracy requires diversity of thought – this comes from diversity of background, identity, experience, and so much more. We pursue inclusion because it’s how we unlock the power of that diversity and make sure the best ideas get heard. To sustain this way of being through lots of years and lots of circumstances, we invest in meaningful work and meaningful relationships – the purpose and joy that comes from tackling something challenging and worthy, alongside people who make us better versions of ourselves.

Explore more information about Bridgewater’s culture on our website here.

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant. Bridgewater has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits. Nothing in this job description constitutes an offer or guarantee of employment. Please note that we provide immigration sponsorship for this position.

Bridgewater Associates, LP is an Equal Opportunity Employer

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Application Support Lead

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