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Director of Network Engagement & Customer Success

Santa Ana, CA

About the Role

We’re looking for a strategic, hands-on leader to join our team as a Director, Network Engagement & Customer Success. In this role, you’ll be responsible for driving customer success and growth across top network partners, including ensuring seamless onboarding and integration of new partners into our dementia care model. You’ll play a central role in operationalizing partners and supporting key reporting and compliance functions across GUIDE, M&A, and Medicare Advantage.

This position reports to the SVP, Clinical Operations and is a critical part of the Brigade Health’s GUIDE/Dementia Care Operations team.

Key Responsibilities

  • Network Partner Onboarding & Integration:
    Together with the SVP, own the operational onboarding and integration of new partners, including those added through M&A and Medicare Advantage. Ensure partner workflows align with our dementia care operations and meet internal standards for performance and compliance. Following successful onboarding and integration, drive growth expansion within the partnership to new markets and/or service lines.
  • Partner Relationship Management / Customer Success:
    Serve as the primary relationship manager for top priority network partners. Monitor partner performance and provide proactive support to ensure success within the dementia clinical program (GUIDE and beyond).
  • VBC BD and Field Operations:
    Operationalize VBC-based model and clinical programs with top tier partners to drive best-in-class clinical outcomes
  • Reporting, Billing & Compliance Support:
    Support reporting, billing oversight, and compliance tracking. Collaborate with the VP, BD & Operations and Finance team to ensure timely, accurate documentation and partner performance insights.
  • Data & Analytics Collaboration:
    Support the development of dashboards and reporting tools that inform BD strategy, partner performance, and internal decision-making. Assist in preparing presentations and materials for leadership and external partners.
  • Cross-Functional Partnership:
    Work closely with clinical operations, care navigation, finance, and business development teams to align partner growth with operational execution and regulatory standards.

Ideal Candidate Qualifications

  • 6–10+ years of experience in healthcare operations, partner engagement, or business development roles
  • Experience in value-based care, post-acute care, or healthcare services strongly preferred
  • Demonstrated success leading partner onboarding, implementation, or network integration
  • Excellent project management and communication skills
  • Comfortable working cross-functionally with clinical, operational, and executive stakeholders
  • Strong analytical instincts; ability to translate data into strategy and action
  • Entrepreneurial mindset with the ability to operate independently and drive results
  • Prior experience in a startup, high-growth, or matrixed environment a plus

Location & Travel

  • Remote or hybrid (depending on candidate location)
  • Travel expected for partner onboarding, field support, and team collaboration

Compensation & Benefits

  • Competitive salary and title commensurate with experience, $110,000-$150,000 DOE
  • Health, dental, and vision insurance
  • Generous PTO and flexible work environment
  • Mission-driven culture and the opportunity to improve the lives of people with dementia and their caregivers

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