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Implementation Manager

US

The Opportunity

Brightflag is a leading AI-powered Legal Matter Management and E-Billing software as a service application. We’re committed to delivering a differentiated product while investing heavily in customer success. Our Customer Success and Implementation teams help our customers’ legal departments create efficiencies and drive significant business value. We’re seeking an experienced Implementation Manager (IM) passionate about managing enterprise software projects and leveraging product expertise to set customers up for success. As an IM, you’ll lead Brightflag customer implementations, working closely with Customer Success Managers (CSMs), Sales, and Product. You’ll manage tasks like understanding customer needs, data migration, system integration, and user training. Strong communication, organization, and project management skills are essential to manage multiple complex projects simultaneously. 

What You Will Be Doing

  • Manage customer implementations of varying complexity, which includes responsibility for getting our customers live on Brightflag, on time, and in line with their expectations.
  • Oversee multiple implementations simultaneously, managing priorities, risks, and escalations while adhering to project timelines and plans.
  • Serve as a trusted advisor by collaborating closely with customers to understand their business and technical requirements in order to set them up for long term success.
  • Optimally configure the Brightflag platform according to project scope and customer requirements.
  • Develop a data migration strategy and coordinate with internal resources  to ensure its successful execution 
  • Collaborate with our Product and Engineering teams on customer feature requests and integrations with other systems in the customers’ tech stacks.
  • Collaborate with the assigned Customer Success Manager to identify the key factors for a successful implementation
  • Foster long-term customer success by ensuring their needs are not only met during implementation but also aligned for continued growth and satisfaction.

Skills & Experience

  • 4+ years of hands-on experience in a customer-facing implementation role at a B2B SaaS company.
  • Expertise in project planning and risk management  for multiple simultaneous projects.
  • Experience not just as a project manager, but also as a product expert and consultant.
  • Familiarity with waterfall and agile (Scrum) methodologies
  • Understanding of data ETL, migration tasks, and software/web technologies
  • Excellent communication, presentation, and customer-facing skills
  • Strong time management, organization, and multitasking abilities
  • Proficient in Microsoft Office, Smartsheet, Jira, and similar tools
  • Deadline-driven, self-motivated, and adaptable to remote work environments

The following are a bonus!

  • PMP or CAPM certification
  • Domain knowledge or expertise in legal management / legal operations

Life @ Brightflag

We’re growing fast and so is the experience we can offer you:

  • A huge opportunity to make a real impact, to shape what we do and where we are going.
  • The exposure and challenge you need to learn, grow and progress your career in a high growth environment.
  • Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.
  • A sound, helpful team, in a friendly, values-driven and inclusive environment.
  • Competitive salary of $110,000 - $120,000 (Experience & Geo Dependent).
  • 401(k) plan with company match.
  • 20 days holidays.
  • Comprehensive health insurance.
  • Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion. 

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race. 

Location & Eligibility

This role offers a flexible work location across the USA. Whether that be in the office, remote from anywhere in the USA, or a mix of office/remote work in the USA, you choose what works best for your lifestyle.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role. 

About Brightflag

Hi, we’re Brightflag, the AI-powered, enterprise legal management platform that helps corporate legal departments operate with greater clarity, efficiency, and control.

Powered by our patented AI, which was developed with over 100,000 hours of legal and engineering expertise, and supported by our best-in-class Customer Success teams, Brightflag enables in-house legal teams to streamline operations, manage matters and spend, and collaborate more effectively with outside counsel.

Today, Brightflag is trusted by leading global organizations and forms part of the Legal & Regulatory division of Wolters Kluwer, a global provider of professional information, software solutions, and services. You can learn more about Brightflag here.

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When you apply to a job on this site, the personal information ("personal data") contained in your application will be collected by Shine Analytics Limited (t/a “Brightflag”), which is located at 12 Camden Row, Dublin 8, Ireland and can be contacted by emailing careers@brightflag.com

Your personal data will be processed by Brightflag for the purposes of managing our recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Brightflag carries out this processing for its legitimate interest to offer employment/hire candidates that have the skills and qualities of the Brightflag ethos.   We consider your privacy and data protection rights when we pursue our legitimate interests and ensure that the way our recruitment process works doesn't unfairly impact on those rights.  

Your personal data will be shared with Brightflag's recruitment team and managers and is stored on our servers in Ireland. It will also be disclosed to Greenhouse Software, Inc., our cloud services provider located in the United States of America which is engaged by Brightflag to help manage our recruitment and hiring process.  Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at dpo@Brightflag.com.   

Data Retention: If you are hired by Brightflag, your personal data will be retained for as long as you are an employee of Brightflag (plus a reasonable period of time after your employment ends). If you are not hired by Brightflag, your personal data will be retained as necessary for the purpose of dealing with any legal matters that may arise.  In the case of EU candidates your personal data will be held for this purpose for 12 months.  Separately, we will retain your personal data for 24 months for our legitimate interests for the assessment of future employment opportunities we might have for you.  You can of course request that we do not hold your data for the purpose of assessing future roles for you by emailing us a careers@brightflag.com.

You can access, rectify, erase, restrict or export your personal data at any time by emailing us at dpo@Brightflag.com. You can also object to our processing of your personal data at any time. This will be carried out in line with Brightflag’s legal requirements as set out above. 

You can contact our Data Protection Officer with requests or concerns at dpo@brightflagm.com. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.