Back to jobs

Vice President, Enterprise Operations

Remote - US

Job Title: Vice President, Enterprise Operations

Job Description: At BrightInsight, we're building a team of brilliant individuals to drive the success of a tech-enabled healthcare business model that will transform the healthcare landscape. People are the most critical ingredient to our success.

BrightInsight’s team construct, a collaboration with major players in tech, healthcare and life sciences, is committed to conduct cutting-edge research in tech-enabled health care and incubate data-driven digital and non-digital solutions which aim to improve a person’s health outcomes, the lives and ability for families to support and care for their loved ones, clinicians’ experience, and to reduce health care costs.

We seek a talented Vice President, Enterprise Operations to join our dynamic team. This role will be pivotal in shaping and executing our global patient support program strategies across various therapeutic areas, ensuring seamless delivery of services that enhance patient adherence, engagement, and satisfaction. The essence of this role lies in coordinating, driving and ensuring delivery for all the key work streams that will ultimately result in BrightInsight delivering and scaling our patient support programs.

Key Responsibilities:

Crucial role in overseeing the company’s day-to-day operations and ensuring that business processes align with the company’s strategic goals.

Strategic Planning

  • Develop and Implement Operational Strategies: Translate the company's mission and success metrics into an actionable enterprise Ensure that short-term and long-term operational efforts support the company’s growth and scalability.
  • Collaborate on Strategy: Work closely with the CEO and leadership team colleagues to design, refine and implement projects and strategic initiatives emanating from BrightInsight’s mission, success metrics and performance gaps.

Operational Management (Business Operations)

  • Oversee Daily Operations: Govern the daily operations of the company, including product development, engineering, marketing, sales, finance, call centers, customer support and key vendor partners.
  • Optimize Processes: Identify areas for improvement in operational processes and implement solutions to enhance efficiency and productivity.
  • Scale Operations: Develop strategies to scale operations eGiciently as the company grows and scales users across the globe. Ensure that operational infrastructure can support rapid growth.

Call Center Operations

Performance:

  • Oversee Daily Operations: Ensure the call center operates smoothly on a day-to- day
  • Monitor Performance Metrics: Track and analyze key performance indicators (KPIs) such as call volume, response time, resolution rate, and customer
  • Develop Strategies: Implement strategies to improve performance, efficiency, and customer satisfaction.

Team Management:

  • Recruitment and Training: Hire, train, and onboard new call center Ensure ongoing training and professional development for existing staG.
  • Scheduling: Create and manage work schedules to ensure adequate coverage during peak times.
  • Performance Management: Conduct regular performance reviews, provide feedback, and implement performance improvement plans when necessary.

Customer Service:

  • Ensure Quality Service: Maintain high standards of customer service and ensure agents provide courteous, accurate, and timely responses to customer inquiries.
  • Handle Escalations: Manage and resolve escalated customer complaints and
  • Customer Feedback: Gather and analyze customer feedback to identify areas for

Works in close partnership with:

VP, Finance and Operations:

Operational Management

  • Reporting to the Board: Provide regular reports to the CEO and board of directors on operational performance, strategic initiatives, and other key metrics.

Head of People: Leadership and Culture

  • Strategic Workforce Planning: Work to assure that we have the right people in the right places at the right times and
  • Internal Communication: Ensure effective communication across the company. Keep employees informed about company goals, developments, and changes.

General Counsel & Corporate Compliance Officer:

Risk Management and Compliance

  • Risk Management: Identify operational risks and develop strategies to mitigate them. Ensure that risk management practices are in place and effective.

Manage Inter-Relationships with CTO and General Manager Patient Support Programs on the following:

Product and Technology Development

  • Product Operations (GM / CTO accountability): Track product development and ensure that products meet market needs and quality Collaborate with product and engineering teams to drive innovation.

Qualifications:

Education:

  • Advanced degree: Preferably in business, life sciences, engineering, or a related field. MBA or equivalent business experience preferred for comprehensive business

Experience:

  • Leadership Experience: Minimum of 10 years in progressive leadership
  • Industry Experience: Significant experience in the startup ecosystem, preferably within the technology or healthcare sectors and in the $50-100M revenue range.
  • Operational Experience: Proven track record of managing and scaling operations in high-growth companies; demonstrating clear revenue growth.
  • Strategic Planning: Demonstrated success in strategic planning and
  • Global Experience: Experience managing operations in multiple countries, with a proven track record of overseeing global or multi-country teams.

Skills:

  • Leadership: Exceptional leadership and team-building
  • Strategic Thinking: Strong strategic thinking abilities with a focus on long-term growth and sustainability.
  • Communication: Excellent communication skills, both verbal and
  • Problem-Solving: Strong analytical and problem-solving
  • Adaptability: Ability to thrive in a fast-paced, dynamic
  • Financial Acumen: Strong understanding of financial management, budgeting, and P&L
  • Operational Excellence: Expertise in optimizing operational processes and improving

Additional Qualifications:

  • Regulatory Knowledge: Familiarity with relevant regulatory requirements, particularly if the startup operates in regulated industries such as healthcare or
  • Technical Proficiency: Understanding of the technical aspects relevant to the BrightInsight’s industry – digital health.
  • Cultural Fit: Alignment with the BrightInsight's values and culture, with a strong commitment to driving its mission forward.
  • Innovation: Demonstrated ability to foster a culture of innovation and continuous

Reports to:

Chief Executive Officer

 

Our Base Pay Range for this position:

$200,000.00 - $300,000.00

 

BrightInsight is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. BrightInsight does not discriminate in employment opportunities or practices on the basis of: age, race, religious belief, color, sex, national origin, marital status, sexual orientation, gender identity, disability, pregnancy status or any other status protected by law. BrightInsight makes reasonable adjustments so that qualified applicants with a disability may participate in the selection process. BrightInsight will contact you if it is determined that your background is a match to the required skills required for this position. Thank you for considering a career with BrightInsight.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

This information is used, if hired, for shipping equipment and payroll set up (please no P.O. Boxes)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in BrightInsight’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.