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National Portfolio - Client & Vendor Relationship Coordinator

Farmington Hills, MI

 

 

Brilar is an industry leading Commercial Landscape Maintenance and Snow Management firm that services clients across the country. It is our mission to be a premiere and sought-after employer known for providing high quality service, to be profitable in all we do, and to have a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement.

As a Client and Vendor Relationship Coordinator, you will work with a team of professionals dedicated to total client satisfaction. This role is critically important to our growth and success. Our mission is to be a premiere and sought-after employer known for providing high quality service, to be profitable in all we do, and to have a healthy culture rich in safety, mutually beneficial relationships, and continuous improvement. The Client and Vendor Relationship Coordinator will play a major part in advancing our mission by overseeing all facets of client satisfaction within the vendor service model.

Responsibilities:

  • Enthusiastically support, promote, and adhere to our Core Values: accountability, continuous improvement, win/win (1+1=3), unity, integrity, safety, and respect
  • Support, adhere to, and enforce company policies
  • Attentively monitor and respond to client concerns and issues
  • Follow through on service issues that need improvement
  • Contract set-up, ongoing monitoring, and invoices from our internal system
  • Assist fellow team members with secondary revenue opportunities set-up and delivery to client
  • Process vendor invoices, verifying reporting requirements are complete and complete internal process to ensure timely payment to vendors
  • Oversee internal and external systems to review vendor performance and compliance
  • Identify and make recommendations to the upper management regarding failing vendors
  • Act as a liaison between vendors and other team members
  • As needed, cooperate with the sourcing and recruitment team to dispatch back-up vendors or source new vendors
  • Help identify service priorities on sites and offer directions to vendors based on client’s immediate business needs
  • Always representing the company and brand in a positive manner
  • Continue to develop and improve skills and techniques through a commitment to continuous improvement
  • Stay well-informed of changes and advances in the industry
  • Some on-call and emergency responses may be necessary

Requirements:

  • Associate’s degree preferred or equivalent work experience in a customer service industry that uses a vendor network to complete contract requirements.
  • A flexible individual who understands urgent business matters may require extra commitment when necessary
  • Ability to influence and persuade, develop, and maintain professional relationships
  • Comfortable with change
  • Demonstration of critical thinking and problem solving
  • Ability to multitask, prioritize and work independently while maintaining strong attention to detail
  • Highly motivated self-starter
  • Possess exceptional written and verbal communication skills
  • Strong computer skills including Word, PowerPoint, Outlook, and expert level proficiency in Excel
  • Experience working in a position with extensive outbound call requirements
  • Must pass a pre-employment drug screen and is subject to reasonable suspicion and post incident drug testing
  • Satisfactory background check
  • Must sign confidentiality, non-disclosure, non-solicit agreement

Brilar is an equal opportunity, E-Verify employer, and a drug-free workplace

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