Front Desk & Facilities Coordinator (Part Time)

Front Desk & Facilities Coordinator (Part Time)

Position Overview: 

The Front Desk & Facilities Coordinator will support with daily administrative, operational, and facilities tasks at the Brilliant Earth Distribution Center in Secaucus, NJ. This role serves as the primary point of contact for on-site staff, visitors, vendors, and leadership—coordinating facility maintenance, managing security access and systems, and keeping the property secure, efficient, and well-maintained. The Coordinator acts as a bridge between remote operations management, on-site teams, and external vendors to ensure smooth daily operations. 

This is a part-time role based in our Secaucus, NJ facility. The ideal candidate will be available to work 10-hour day shifts on Mondays and Tuesdays from 9am-7pm. The targeted hourly rate for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company. 

What you’ll do: 

Visitor & Access Management 

• Serve as the welcoming first point of contact for employees, visitors, and guests. Monitor entry and exit procedures and assist with visitor digital check-in. 
• Issue, track, and reconcile daily guest fobs with accurate sign-in and sign-out records. 
• Conduct scheduled interior and perimeter walkthroughs; document and escalate security or facilities concerns. 

Vendor & Facilities Coordination 

• Serve as the on-site point of contact for facilities matters, coordinating and communicating with the remote Retail Operations team.
• Submit facilities maintenance tickets in our internal ticketing system with complete on-site details and keep internal teams updated through resolution.
• Brief facilities vendors on issue context and work scope, escort them on-site, and observe work in progress.
• Escalate time-sensitive or high-impact facilities issues with urgency. 

Security Systems & Access Support 

• Conduct routine security and facilities checks for the Distribution Center, following established checklists and procedures.
• Follow security policies and procedures, flagging any concerns to the security team.
• Learn and become proficient in company security technology platforms (e.g., camera monitoring, alarms, and access control systems) and internal communication systems. 
• Process security tickets (e.g., cameras, fobs and alarm codes) for the Distribution Center (and showroom locations as needed). 

Role Requirements 

• High school diploma or equivalent required; an associate's or bachelor's degree is highly valued. 
• 1 year of experience in operations, office administration, property management, facilities, or a similar role; experience in loss prevention, security, or a distribution center environment is a plus.
• Comfortable using basic computer applications (email and messaging) and navigating multiple software tools, with the ability to learn new systems quickly.
• Strong multitasking and attention to detail, with the ability to stay calm and professional under pressure in a fast-paced environment; reliable and punctual for all scheduled shifts. 
• Positive, coachable attitude, eager to learn, take direction, and grow in the role.
• Friendly, welcoming demeanor with a strong customer service orientation toward employees, visitors, and vendors.
• Excellent communication, conflict-resolution, and problem-solving skills, with proven ability to work independently and collaborate effectively across teams.
• Discretion in handling confidential and sensitive information. 

What We Offer  

At Brilliant Earth, we’re passionate about supporting our teams. Through our Pillars of Culture, we've built our teams with a focus on innovation, collaboration, and diversity! In addition, we offer competitive compensation, a robust benefits package and an environment that fosters growth. Some of our perks include: 

• Career Growth. We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations! 
• Diverse, mission-minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversity Here! 
• Employee Discounts. As an employee at Brilliant Earth, you’ll receive a generous discount on our jewelry.  
• Mental Wellness Perks. We offer access to mental health resources, such as self-care apps and seminars. Our Employee Assistance program offers 24/7 access to counseling! 
• Giving Back and Volunteer Opportunities. In addition to our giving back programs, our teams support local initiatives and spend time together by volunteering.  
• 401k match. We know that saving for the future is important. That's why we offer a generous 401k match.  
• Parental Leave. We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.  
• Pre-Tax Commuter Benefits.  

How to Apply & What to Expect:

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond. 

 

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More About Us

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

When you apply for a job with Brilliant Earth, we process personal information about you. Please see our Privacy Policy for more information. 

Notice to Los Angeles, CA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

Notice to San Francisco, CA Applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for Employment qualified applicants with arrest and conviction records. 

Notice to Colorado Applicants: There is no application deadline. Applications will be accepted on a rolling basis. 

Notice to Philadelphia, PA Applicants: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Philadelphia Fair Criminal Record Screening Standards. Any consideration of the background check will be an individualized assessment based on the Applicant or Employee’s specific record and the duties and requirements of the specific job.

Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Maryland Applicants: Under Maryland law, an employer may not require or demand, as a condition of employment, prospective employment, or continued employment, that an individual submit to or take a lie detector or similar test.  An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.