Solution Architect

We’re Bringg! A delivery management leader, serving 800+ customers globally. Leading enterprise retailers and brands use Bringg to grow delivery capacity, reduce costs, and improve customer experiences. We process over 200 million orders annually through our smart, automated omnichannel platform experience. 

The Bringg Professional Services team is growing and we’re looking for our next US-based Implementation Manager (Solution Architect). The Solution Architect role is an expert in Bringg’s Delivery Orchestration Platform, helping customers to implement and configure the software to meet their complex and unique needs. 

In this role, you will work with Bringg’s customers on short- and medium-term projects to scope, design, implement, and launch Bringg’s solution. This includes new customer onboarding as well as expansion projects with existing customers to launch new workflows, implement new features, or expand to new lines of business. 

Members of the Professional Services team play a critical role at Bringg, not only in designing scalable solutions for our customers. They work closely with Customer Success Managers to build lasting relationships, collaborate with Product Managers on new features, and help set the foundation for successful and happy customers.

This is a remote position and, while the ideal candidate will be in the Chicagoland area, we are open to any qualified candidates based in the US. Visa sponsorship for this role is currently not available.

Responsibilities:

• Serve as the primary technical point of contact for customer implementation projects, building trust and rapport as an expert in the Bringg platform.
• Build, own, and execute implementation projects, including scope, costs and timeline, in consultation with the Customer Success Manager and the Director of Professional Services.
• Guide the customer through the project, focusing on scoping and designing a solution that fits their needs, training users on the Bringg platform and leading a self-service first approach.
• Perform testing and troubleshooting within the Bringg platform, creating Bug tickets when necessary
• Consult with customer development resources to design integrations between their systems and Bringg.
• Work with Bringg’s Product and Engineering teams to design and implement new features when needed to ensure that the features developed will meet the needs of our customers.
• Act as a Bringg product expert in various features and customer use-cases, both internally and externally.

Skills / Experience Requirements:

• 2-3+ years of experience in B2B Software implementation projects, ideally having worked with large enterprise customers
• Technical knowledge and skills related to software solutions, such as familiarity with APIs (JSON), or similar integration methods, and experience with using API tools.
• Experience in leading functional requirement gathering and scoping sessions with large customers, in order to understand the customer’s business needs
• Basic understanding of project management methodologies
• Comfortable with working on projects under the direction of a Senior Solution Architect or on their own.
• Excellent personal communication skills, both verbal and written.
• Capable of working in a fast paced environment and able to adapt to changes quickly.
• Considers themselves a creative thinker, loves to solve problems and isn’t afraid to roll up their sleeves to get the job done.

The ideal candidate for this position:

• Able to work closely with colleagues and customers in different time zones around the globe. Most of the day-to-day work will be in the Americas, however, our Product teams reside in EMEA and the need may arise to support overseas customers as well.
• Considers themselves a lifelong learner, always looking to expand their knowledge and technical skills.
• Has familiarity in the logistics/supply chain industry
• Loves writing technical documentation for internal and external use

The salary range for this position is expected to be between $110,000-$140,000 OTE annually. The salary range is determined by experience, seniority, and additional factors.