Salesforce Trailblazer and Customer Community Manager

At Zenkraft, we’re not just using Salesforce- we’re building native Salesforce solutions that connect the platform with global shipping and logistics providers,
helping hundreds of companies automate shipping, tracking, billing, and logistics workflows.

As we grow, we’re looking for someone who can help us keep our systems, processes, and customer experience running smoothly behind the scenes.

This is a unique role that blends technical expertise with customer-facing collaboration and community management. You’ll be the person who understands how our systems work,
how our teams operate, and how our customers experience the product- and help connect all those pieces.
You’ll partner closely with Sales, Customer Success, Marketing, and Product to simplify complexity, optimize processes, and ensure our customers have the best experience possible.
You’ll serve as a trusted advisor and systems thinker, but also someone who enjoys rolling up their sleeves and solving real operational challenges.

What You’ll Do
Salesforce & RevOps

• Own Salesforce from a business operations perspective and ensure alignment between systems, processes, and strategy.

• Improve workflows, automation, and reporting to support revenue growth and operational efficiency.

• Build dashboards and KPIs that help leadership make data-driven decisions.

• Translate business requirements into scalable Salesforce solutions, with a heavy focus on Salesforce Flows.

Customer Community

• Lead and manage our customer community built on Salesforce Experience Cloud.

• Support self-service initiatives, case management, and customer collaboration.

• Help streamline business processes surrounding case management, documentation updates, and customer discussion forums.

Salesforce Ecosystem Enablement

• Create sales enablement assets (battlecards, ROI tools, demo environments) for Salesforce AEs and SEs.

• Manage "Partner Private Offers" and SKU visibility within the Salesforce Price Book to ensure zero-friction quoting.

• Help streamline business processes surrounding case management, documentation updates, and customer discussion forums.

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Who You Are

• You have 5+ years of hands-on Salesforce experience, especially in administration, automation (Flows!), and reporting.

• You’ve led or managed customer communities, creating engaging, self-service experiences that foster collaboration.

• You thrive in a cross-functional environment and enjoy partnering with teams across the business.

• You’re analytical, proactive, and love solving problems both behind the scenes and in customer-facing scenarios.

• You’re comfortable leading projects end-to-end and can work independently in a distributed team.

• You enjoy roles that combine technical depth with real impact on customers.

We care about our people! Here is a glimpse of our benefit package:

• Home Office Setup: $500 home office equipment allowance
• Meal Allowance: $100 monthly meal allowance
• Remote work
• Expanded vacation day package
• Wellness Budget: $100 monthly budget for wellness or a sports activity of your choice
• Health Insurance: Provided after completing the trial period