Product Support Engineer (India)

Brinqa is the leading provider of unified cyber risk management and security analytics.  Our software empowers companies to make cyber risk decisions across a wide range of platforms quickly and efficiently. 

We help our customers’ cyber security and technology teams discover, prioritize and treat the most important risks based on real-time risk analytics, automated risk assessments, and remediation.  With actionable insights and timely communications provided by our software, our customers are reducing their response times to the constantly changing and emerging threats and saving their business from potential negative and significant impacts. 

About the Role

Brinqa is looking for a Product Support Engineer to be part of a dynamic and fast moving customer support team to deliver quality resolutions to our customers. By working directly with our customers, our Product Support Engineers own all technical concerns regarding their deployments and will provide experienced support and troubleshooting skills to resolve complex technical issues, and proactively address any challenges that impact broader adoption of our products. We are looking for individuals who shine with little direction and move forward relying on their own knowledge and expertise as well as fellow team members. If you are looking to build your career with an exceptional team, be part of building something great, and making an impact, you may have found it here at Brinqa!

WHAT YOU WILL DO   

• You will work directly with our customers to own all technical concerns regarding their deployments and will provide experienced support and troubleshooting skills to resolve complex technical issues, and proactively address any challenges that impact broader adoption of Brinqa products.
• You will own and resolve issues with a high sense of urgency and professionalism.
• You will perform in-depth troubleshooting, be familiar with the customer environments ,and provide root cause analysis reports.
• You will be a problem solver. Demonstrated success as a highly creative, curious technologist and problem solver Multi-Tasker. Demonstrated ability to multitask, handle frequent interruptions, and prioritize a high volume workload with a high sense of urgency and accuracy. 
• By handling high priority tickets, you will hop on calls right away with customers to identify root causes or establish immediate steps and communicate towards addressing the issues.
• Coordinating with internal teams as needed, identify issues and establish next steps to address the customer issues.
• You will prioritize high-profile and escalated cases and follow through to resolution.
• For optimal execution per Brinqa platform versions, you will write groovy/core java based script per customer requirements or re-write existing code.
• You will maintain excellent relationships with customers while maintaining impeccable case hygiene and customer related files and records.
• You will suggest and implement improvements to internal processes and tools.

WHAT YOU'LL NEED 

• Highly Technical. 4+ years of experience with Java, Security and networking. JSON experience is a plus..Working knowledge of Linux and Linux command-line.
• 3+ years of technical understanding and working knowledge of databases - SQL or Neo4j
• Basic understanding of 3-tier architecture.
• Good listening skills coupled with good written and verbal communication skills.
• Teamwork and collaboration skills.

AND IDEALLY

• Experience working with Groovy and Grails
• Experience in Security and networking domain
• Knowledge of NoSQL databases, specifically Neo4j
• Familiarity with application deployment and AWS
• Software: Nginx, Apache Tomcat, IntelliJ IDEA, JIRA

WHY WORK FOR US?

• Growth is a top priority at Brinqa, you will have the opportunity to learn and grow with us.
• Competitive pay and stock options.
• Multiple healthcare benefit packages
• Dental and vision insurance
• Life insurance
• Short Term and Long Term Disability
• 401K with employer matching
• Unlimited time-off (RTO) along with federally recognized holiday schedule
• Sick Time

HERE’S A LITTLE MORE ABOUT US

Brinqa was founded in 2008 by cybersecurity and technology veterans that witnessed first-hand the significant amount of time and people it took a company to manage the various tools and resources to protect the business from the ever evolving and changing world of cybersecurity. 

Building a cybersecurity platform that connects all of the relevant IT, security, and business data resources to create a common data view with actionable insights would give companies a resource that would allow them to respond faster, smarter and more efficiently.  

In June 2021, with a solid and effective product benefiting and significantly impacting Fortune 50 companies, Brinqa received its first and only institutionalized funding with Insight Partners.  Investing $110M and a minority position in the business, Insight Partners provided Brinqa a way to provide their cybersecurity platform product to more enterprise companies by building their employee base with expertise in Sales, Marketing, Customer Success, Professional Services and People. 

It is an exciting time of growth and for individuals to make an immediate and lasting impact on the company and its market

We’re committed to promoting Equal Employment Opportunity (EEO) at Brinqa - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.