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Inbound Operations Coordinator (Contractor)

New York, New York

Overview

We’re seeking an experienced and detail-oriented Inbound Operations Coordinator (Contractor) to provide immediate support for Brooklinen’s First Mile operations. In this role, you will be responsible for managing the full cycle of inbound shipments—ensuring products move efficiently from origin to destination by driving data accuracy, vendor communication, and flawless process execution. This is a project-based role designed for someone with proven expertise in inbound freight and logistics who can step in and make an immediate impact in a fast-paced environment.

Rate: $30-$43/hr depending on experience level.

This role is based in Manhattan, NY, and we have a 2 days in/3 days remote schedule.

What you’ll do

  • Manage day-to-day execution of inbound shipments to ensure timely and accurate deliveries.
  • Oversee communication and coordination with vendors, freight forwarders, customs brokers, and warehouse partners to manage inbound volume effectively.
  • Maintain shipment visibility by updating ERP and workflow systems (e.g., NetSuite) with accurate in-transit information, reconciling warehouse receipts, and resolving discrepancies.
  • Manage freight performance reporting, including weekly in-transit updates and monthly KPI tracking, ensuring SLAs and service expectations are consistently met.
  • Proactively identify and escalate shipment delays or exceptions to the appropriate stakeholders and drive timely resolution.
  • Ensure inbound dashboards and data tools remain accurate, up-to-date, and accessible for cross-functional stakeholders.

We're looking for someone who brings

  • 2+ years of hands-on experience in inbound operations, freight forwarding, logistics, or supply chain management with direct exposure to international shipping and customs processes.
  • Bachelor’s degree in Supply Chain, Logistics, Business, or a related field strongly preferred.
  • Strong working knowledge of ERP systems (NetSuite experience is highly preferred) and comfort with data management.
  • Proficiency with Excel and Google Workspace (or Microsoft Office,) and eagerness to learn new tools and systems.
  • Exceptional organizational skills and attention to detail, with the ability to manage timelines and processes independently.
  • Strong written and verbal communication skills for vendor and cross-functional coordination.
  • Problem-solving mindset with a track record of improving processes and efficiency within inbound operations.
  • Ability to hit the ground running and manage multiple priorities in a fast-paced, dynamic environment.

Why join us?

At our core, we’re a team that values authenticity, passion, and genuine connection. We’ve cultivated a culture where friendly, welcoming, and driven people thrive together—fueling an environment that’s collaborative and refreshingly low-ego. We’re strong believers that the people you work with can make or break a job, so we go to great lengths to protect this amazing culture.

We believe in balancing hard work with personal well-being. Here, recharging isn’t just encouraged; it’s essential. Our workday kicks off at 10 am, we’re serious about taking vacations, and we wrap up by 3 pm on “Summer Fridays” all year long. Hanging out with teammates is just as important as unplugging to get a great night’s sleep.

Growth is in our DNA. As our company expands, we’re committed to creating exciting opportunities for our talented team members to grow, collaborate, and make a meaningful impact. 

Hybrid work? Absolutely. We’re proud of our flexible HQ schedule—which is two days each week during our core days (Tuesday to Thursday), with Tuesday being mandatory company-wide—to support work-life balance.

But don’t just take our word for it! Our commitment to our team has earned us recognition from LinkedIn Top Startups, Inc.’s Best Workplaces, and Forbes Best Startup Employers in America in recent years. We’re just getting started, and we’d love for you to be a part of this next chapter.

Everyone is welcome at Brooklinen. We’re passionate about building a team that reflects the diversity of our community and creating an environment where our differences are celebrated. 

About Brooklinen

Brooklinen, one of the largest soft good DTC brands in the US, was founded in 2014 with one goal in mind: To create happiness at home with products that are made to be lived in.

While you may have heard of us as “The Internet’s Favorite Sheets,” ten years later, we’re so much more than that. We design with the modern bedroom in mind – a place full of life, where people can authentically show up as themselves - all with products made for comfort and ease. And to make good on the promise of value, Brooklinen creates all of our products with the best quality, at the best price. Our premium soft goods are available online and throughout the country at our eight retail locations.
 
Our products are that good. But don’t take it from us alone: Our assortment of sheets, towels, and more have received over 100,000 5-star reviews and been awarded many times over by industry tastemakers like Architectural Digest, Good Housekeeping, The New York Times’ Wirecutter, and many more. 

Note for recruiting agencies: We oversee our hiring internally, and we kindly ask that recruitment agencies refrain from sending us unsolicited resumes unless we have a pre-existing agreement for a particular role. We’re excited about welcoming all applicants who are interested in joining our team to apply directly!

  • Initial Zoom Screen: 
    • Manager, Talent Acquisition & HRBP 
  • Final Round: 
    • Senior Director, Operations 

#LI-Hybrid #LI-KR

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