Job Application for Client Liaison - Direct Client Services at bswift

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At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

Position Summary:

We are seeking a polished, proactive Client Liaison to support one of our key clients in the area of employee benefits administration. This role acts as a high-touch escalation point for employees and internal stakeholders, ensuring timely resolution of benefit-related issues while maintaining exceptional client service standards. This role will be backed by a broader support team and internal resources for technical expertise.

Key Responsibilities:

Serve as the primary escalation point for employee benefit-related issues.
Collaborate closely with the client’s internal benefits team and vendor-aligned contacts.
Access and work within the client’s internal tools, including case management systems, communication platforms, and email (you will be issued a client email account).
Support Annual Enrollment activities and assist executives with their benefit enrollments as needed.
Present quarterly Service Level Agreement (SLA) metrics and updates to the client.
Maintain strong communication with internal teams to resolve escalated issues efficiently.
Demonstrate a high level of professionalism and client service, especially when interacting with senior-level stakeholders.

Qualifications:

Strong background in client services, benefits administration, and employee support.
Excellent communication and interpersonal skills.
Ability to represent the company professionally in client-facing meetings and presentations.
Comfortable working independently and managing a range of ongoing issues and priorities.
Prior experience with bswift or similar benefits platforms
Ability to anticipate needs, follow up proactively, and work effectively with internal and external teams.

Additional Information:

This role is highly integrated with the client, and the selected candidate will be considered an extension of their internal team.
The role is focused on daily operational support and issue resolution..

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $100,000-$110,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!

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Client Liaison - Direct Client Services

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