Manager, Quality Engineering
Want to be a bswifter?
At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.
We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!
As a Manager, Quality Engineering you will lead quality strategy and execution across engineering initiatives, managing and mentoring a team of hands-on SDETs. You'll drive scalable, reliable QA practices, balancing automation, performance, security, and manual testing.
This role demands strong technical leadership, people management, and collaboration with product and DevOps teams. You will define and track quality KPIs, align QA with business goals, and lead innovation in tooling, frameworks, and test strategy, while remaining hands-on as needed.
Responsibilities:
- Strategy & Governance
- Define the overall QA strategy, roadmap, and quality metrics across projects.
- Establish test plans and coverage targets for unit, integration, regression, UI, API, performance, and security testing.
- Evaluate and recommend modern test tools, frameworks, and technologies.
- Set up governance practices to ensure traceability between requirements, test cases, and defects.
- Leadership & People Management
- Manage a team of SDETs, providing regular mentorship and career development support.
- Lead hiring, onboarding, and performance reviews for QA team members.
- Promote a culture of ownership, accountability, and continuous improvement.
- Cross-Functional Collaboration
- Partner with product, development, and DevOps teams to integrate quality early in the SDLC.
- Represent QA in architecture, design, planning, and release discussions.
- Ensure alignment of QA goals with sprint goals in an Agile development environment.
- Technical Oversight
- Guide development of scalable and reusable test automation frameworks.
- Promote best practices in performance, accessibility, and security testing.
- Drive CI/CD integration for automated testing pipelines.
- Lead technical discussions on API testing, mocking/stubbing, and service interaction coverage.
- Quality Engineering & Delivery Excellence
- Ensure full test lifecycle management: planning, design, execution, defect triage, reporting.
- Validate production readiness through post-deployment checks and observability tools (e.g., CloudWatch, Datadog).
- Analyze production issues and contribute to root cause investigations.
Knowledge, Education and Experience:
- Bachelor's or master's degree in engineering, Computer Science, or a related field
- 8+ years in QA engineering, including 2+ years in a QA leadership/management role
- Hands-on experience with cloud services, preferably AWS (Lambda, DynamoDB, SQS, EventBridge, API Gateway)
- Strong background in REST APIs, microservices, and event-driven architecture
- Proficient in CI/CD workflows, Git, and Agile methodologies
- Experience in mobile app testing, using Sauce Labs or similar tools for cross-platform automation and validation.
- Expertise in test automation frameworks: Playwright, Cypress, Jest, Cucumber
- Skilled in TypeScript or other modern programming languages
- Knowledge of SQL and NoSQL databases
- Experience with performance testing (JMeter, k6) and security tools (OWASP ZAP, Snyk)
- Familiarity with accessibility testing tools (axe-core, WAVE)
- Exposure to Generative AI and prompt engineering in test automation
- Proven experience leading QA in AWS or similar cloud-native environments, with contributions to architecture and deployment decisions.
- Excellent verbal and written communication in a global, cross-functional team setting
Why Join bswift?
At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Benefits of Working at bswift:
- Comprehensive Health Benefits: Insurance coverage and health plans to support your wellness and that of your family.
- Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
- Hybrid work-model: With Flexible working hours
- Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
- Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
- Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.
At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.
bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.
If you have what it takes to join our award-winning culture, we’d love to hear from you!
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