Job Application for EDI - Operations Analyst II at bswift

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At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

ABOUT US:

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as the EDI Analyst II.

WHAT YOU’LL DO

The EDI Analyst II is responsible for helping bswift meet and exceed client expectations by supporting consumers with our best-in-class HR software and services. This role supports EDI Integration Consultants, Integration Managers, Configuration Specialists, and Development Managers by focusing on file configuration, testing, and timely delivery of interfaces for new, direct, or channel partner clients.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners

Configure files on the bswift EDI platform (Feedbuilder) as needed to meet client and carrier deliverables, including:

Configuring files based on client plan requirements and carrier file layouts

Testing new and existing file transmissions to ensure accuracy of client/carrier requirements

Troubleshoot and resolve client/carrier inquiries regarding system and process issues

Provide timely communication of status updates to ensure projects stay on track

Deliver clear and detailed root cause analyses (RCA) back to Client Services within Ticket Tracker when troubleshooting issues

Assist in QA testing and production verification during quarterly product releases

Attend weekly team meetings to review priority topics

Assist with Feedbuilder trainings and learn the file failure process

Complete maintenance-type tickets such as archive files, PGP key updates, and file replacements

WHAT YOU NEED TO SUCCEED (Required Education and Experience)

Bachelor’s Degree from a four-year college or university; or equivalent combination of education and experience

Current or previous experience with benefits and/or implementation processes

NICE TO HAVE (Preferred Skills and Experience)

Proficiency in MS Excel and working knowledge of MS Office products

Basic understanding of Microsoft SQL Server

Strong problem-solving skills with the ability to think outside the box

Strong written and verbal communication skills, with the ability to interact with both technical and non-technical personnel

Ability to listen, clarify, and respond effectively to questions

Initiative to meet challenges with resourcefulness while maintaining a high level of quality

High productivity, reliability, responsibility, attendance, dependability, organization, and attention to detail

Ability to make timely decisions and operate effectively in an ambiguous, fast-paced environment

Passion for teamwork, client service, and driving business results through problem solving

Willingness to work nights or weekends as necessary to meet client deliverables

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
Remote first, Office friendly environment! No time to commute? No problem!
Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $22-$29/hr, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!

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EDI - Operations Analyst II

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