Job Application for Implementation Configuration Analyst at bswift India

Want to be a bswifter?

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

Implementation Configuration Analyst role is responsible for delivering exceptional service to bswift clients and ensuring high customer satisfaction. The Implementation Configuration Analyst will focus primarily on building customer sites by selecting the proper options in our proprietary platform and testing the site functionality against requirements prior to the go-live. The Implementation team continues to support projects after the live-date during a hypercare period and will handle customer inquiries, and ongoing processing and data audits until the client work is transferred to an ongoing team.

This is an in-office role in our Bangalore location. The working hours will be in the range of 10:30am – 7:30pm IST, Monday through Friday.

What you’ll do:

Build client sites, including benefit plan rules, details, prices, text and documents
Test client sites to ensure proper functionality and quality
Conduct regression testing to discover software enhancements or needs
Import data into system as needed and assist with ad hoc client projects
Prepare employee and employer communication documents
Triage tickets and research concerns from internal and external customers
Audit system data from various sources and produce reports about summary and details
Research and resolve questions from customers who contact the bswift Service Center
Resolve any data discrepancies with external vendors
Perform billing tasks such as invoice generation, posting payment, and reconcile receivables

Required Qualifications:

Proficiency in MS Office products, including MS Excel
Proficiency creating common keys across datasets in different formats (i.e. CONCATENATE function) to use for data analysis
Proficiency using functions to normalize data (LEFT, RIGHT, LEN, TRIM, etc.)
Proficiency using functions for data analysis (VLOOKUP, XLOOKUP, IFERROR, etc.)
Proficiency using Pivot Tables to summarize data analysis
Exceptional English writing skills for clarity, conciseness
Ability to think creatively and outside the box.
Strong problem-solving skills.

Preferred Qualifications:

Bachelor’s degree college or university; or equivalent combination of education and experience.
Experience with bswift system
Prior experience working with Smartsheet
Prior experience working with Salesforce.
Experience with U.S. benefits administration system and/or payroll.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

Comprehensive Health Benefits: Medical, Accidental and Term Life Insurance coverage to support your wellness and that of your family.

Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.

Hybrid work-model: With flexible working hours

Retirement Savings Plans: Options like Provident Fund and Gratuity to help you plan for a secure financial future with employer contribution

Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.

Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.

Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!

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Implementation Configuration Analyst

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