Senior Associate - COBRA

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

Sr. Associate of COBRA & Direct Bill role is responsible for delivering exceptional service to bswift clients and ensuring high customer satisfaction. The role will focus primarily on preparation of, analysis of and delivery of monthly financial reports. Excel proficiency and an understanding of math and accounting are all must-haves for success in this role.

This is an in-office role in our Bangalore location. The working hours will be in the range of 10:30am – 7:30pm IST, Monday through Friday.

WHAT YOU'LL DO:

• Execute advanced COBRA and Billing processes accurately and efficiently in a high-volume, time-sensitive environment. 
• Handle more complex and in-depth transactions that require sound judgment, attention to detail, and the ability to interpret nuanced requirements. 
• Apply critical thinking to recognize and resolve discrepancies, determining when to escalate issues to management and when to take independent action. 
• Perform advanced data reviews and reconciliations in Excel to identify and correct variances or trends that could impact accuracy or timeliness. 
• Maintain up-to-date and accurate documentation of work completed, actions taken, and decisions made. 
• Identify process gaps or improvement opportunities and escalate recommendations to leadership. 
• Collaborate with onshore counterparts to ensure alignment on deliverables, priorities, and accuracy expectations. 
• Demonstrate strong ownership and accountability for work quality, meeting or exceeding accuracy and timeliness standards. 
• Adapt quickly to new procedures or priorities while maintaining a high degree of precision and consistency. 

Required Qualifications 

• 2–3 years of experience in benefits administration, billing operations, or other data-intensive, process-driven roles. 
• Advanced proficiency in Microsoft Excel (formulas, pivot tables, data validation, error-checking). 
• Strong analytical and problem-solving skills, with the ability to make judgment calls within defined parameters. 
• Excellent written and verbal communication skills in English. 
• Proven ability to manage multiple complex deliverables simultaneously while maintaining high accuracy. 
• Bachelor’s degree required. 

Preferred Qualifications 

• Experience with U.S. Benefits
• Experience in COBRA, billing, or similar benefits administration processes. 
• Demonstrated ability to analyze and resolve complex data discrepancies independently. 
• Experience collaborating across global teams or supporting U.S.-based operations. 
• Advanced Excel or reporting skills (macros, dashboards, data visualization). 

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.  

 bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. 

If you have what it takes to join our award-winning culture, we’d love to hear from you!