AI Engineer

Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

As an AI Engineer, you will be responsible for designing and implementing modern AI solutions that leverage Large Language Models (LLMs) and generative techniques to deliver advanced agentic solutions.

This role requires deep technical expertise and creativity to build secure, enterprise-ready AI systems. You will work with LLM providers such as Amazon Bedrock, Azure AI Studio, and other platforms to develop advanced generative AI applications. Additionally, you will integrate semantic search using vector databases and implement Retrieval-Augmented Generation (RAG) architectures to deliver intelligent, context-aware experiences.

Responsibilities:

AI Solution Development

• Design, develop, and implement AI solutions leveraging unimodal and multimodal LLMs and agentic systems to improve benefits enrolment, decision support, and HR automation.
• Develop and integrate agentic systems using frameworks like LangChain, and LangGraph for autonomous decision-making and workflow automation in benefits administration.
• Enhance bswift’s product ecosystem by incorporating emerging AI technologies to improve functionality and user experience for admin and end users.
• Evaluate and integrate emerging AI technologies into existing bswift platforms to maintain industry leadership.

Cross-Functional Collaboration

• Serve as the technical liaison between AI engineering teams and product teams to align AI capabilities with benefits technology goals.
• Facilitate communication across engineering, product, and compliance teams to ensure seamless integration of AI features.

Infrastructure and Optimization

• Optimize cloud-based AI infrastructure for scalability, performance, and reliability within bswift’s secure environment.
• Implement best practices for efficient AI system deployment and maintenance, including agentic workflows for HR processes.

Performance and Quality Assurance

• Establish rigorous testing and validation protocols for AI models to ensure accuracy in benefits recommendations and compliance checks.
• Drive continuous improvement in AI model efficiency and robustness for HR and benefits use cases.

Monitoring and Observability

• Implement monitoring solutions for AI systems using different tools to ensure operational health and performance.
• Analyse observability data to identify and resolve issues in AI model behaviour and agentic system performance.
• Develop proactive monitoring strategies to detect anomalies and ensure reliability of AI deployments.

Compliance and Ethical AI

• Ensure AI solutions adhere to healthcare and benefits regulatory standards (HIPAA, ACA, ERISA) and data privacy requirements (GDPR).
• Develop and enforce ethical AI guidelines to mitigate biases in benefits recommendations.
• Uphold high standards for secure handling of sensitive information, including PI and PHI, per federal, state, and local regulations.

Knowledge, Education, and Experience

• Bachelor's or Master’s degree in Computer Science or a related field (preferred)
• 2–3 years of experience working on ML/AI-driven products or systems. - Proven hands-on experience building and deploying applications with LLMs (GPT, Claude, Mistral, etc.).
• Experience in designing scalable, production-ready backend systems. Exposure to frameworks like LangChain.
• Familiarity with vector databases, embeddings, RAG and retrieval pipelines.
• Comfortable working in fast-paced development environments and taking initiative.
• Strong knowledge and experience to work with Python and SQL
• Hands-on with AWS or similar cloud platforms; knowledge of cloud architecture (serverless)
• Experience with ML, model tuning, AI/ML ops will be a plus
• Experience with Git, CI/CD tools
• Basic experience in Microservice architecture, web services (Restful API’s). 
• Strong problem-solving, analytical, communication, and collaboration skills
• Familiarity with Agile software development methodologies. 

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.  

 bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. 

If you have what it takes to join our award-winning culture, we’d love to hear from you!