Technology, Trading Floor Desktop Support Engineer

Job Purpose:

BTIG is seeking an experienced Windows Desktop Support Engineer to join our Technology Department in New York. This role provides in-person support for our local Trading Floor and corporate users, as well as some remote assistance.

The successful candidate will be a clear communicator, comfortable in a fast-paced, high-pressure environment, and passionate about improving BTIG's technology platform.

Duties & Responsibilities:

· Act as the primary point of contact for technical assistance, resolving end-user issues via our ticketing system (ServiceNow), phone, remote support, and desk-side visits.

· Install, configure, and troubleshoot hardware (desktops, laptops, printers, scanners, biometric devices) and software (M365 Suite, antivirus, softphones).

· Support trading floor systems, including market data feeds (Bloomberg, Thomson Reuters, ICE, Fidessa) and voice systems (Cisco, IPC turrets).

· Troubleshoot hardware, Windows 11 and application issues.

· Provide network support and troubleshooting for both wired and wireless configurations.

· Collaborate with infrastructure and networking teams to investigate the root cause of issues.

Requirements & Qualifications:

· Minimum 2+ years of customer-facing IT support, preferably in a financial services environment (brokerage, hedge fund, or investment bank).

· Experience supporting C-suite executives and other demanding users.

· Technical Proficiencies:

· Windows 11

· Microsoft 365 Suite and basic understanding of endpoint management tools (SCCM, Azure Intune)

· Understanding Active Directory, DHCP, DNS, and Group Policy

· PowerShell scripting

· Understanding of Enterprise cloud infrastructure (Azure)

· Familiarity with basic ITIL procedures.

· High school degree required; college degree is strongly preferred.

· Must have passed the MS-900 exam or be able to pass it within the first year of employment.

Important Notes:

• Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
• No phone calls please, the applicant will be contacted within two weeks if successful

About BTIG:

BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

Compensation: 

• BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
• The current estimated base salary range for this role is $90,000.00 - $125,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime. 

Disclaimer: https://www.btig.com/disclaimer.aspx.