Senior Account Manager

Since 2007, Builderscrack has been New Zealand’s leading home improvement marketplace connecting homeowners with trusted local tradies. As part of the hipages Group (ASX-listed in Australia), we’re on a mission to make home improvement effortless for everyone. 

Homeowners simply post a job, receive quotes from verified tradies, and choose the right person for the work. With over 960,000 jobs posted since we started, we’ve helped thousands of Kiwis bring their repairs and renovations to life. For tradies, Builderscrack is a powerful way to grow their business, offering flexible plans and a steady pipeline of quality work.

Our platform has been featured in Stuff, OneRoof, The Block, and recognised by trusted names like Fair Go.

We’re proud to be recognised as a Great Place to Work® Best Workplace in New Zealand, a reflection of our supportive, collaborative culture and the passionate people who make Builderscrack what it is today.

Why Join Us?

• 🏞️ Prime CBD office location near Hagley Park
• 💻 Hybrid working model
• 🤸 A supportive, inclusive and values-driven culture
• 🪴 Opportunities to grow and make an impact
• 🎈 Regular team events, birthday leave, and more

About the role:

As a Senior Account Manager, you'll be the dedicated point of contact for a portfolio of our high-value clients. Through frequent check-ins, personalised service, and tailored advertising solutions, you’ll position yourself as a business partner to your clients. As the team's Point of Contact (POC), you'll be a go-to for your colleagues, supporting the Sales Team Lead, sharing your expertise and helping lift the performance of the wider team.

You'll be responsible for their entire customer journey, from onboarding, nurturing, retaining and growing their Builderscrack advertising campaigns. Your extensive product and market knowledge, combined with regular engagements, will enable you to build relationships between these businesses and Builderscrack, ensuring you become the voice of our clients. You will also collaborate closely with the Product and Marketing teams. 

How you will add value:

• Meeting and exceeding daily, weekly and monthly KPI’s and sales targets.
• Making a high volume of outbound/inbound phone calls, typically 60-80 phone calls a day.
• Management of a portfolio of accounts, including growing, nurturing and retaining customers;
• Growth from our mix of product tiers (Standard Plus through to Professional 2020) including winning new customers into your portfolio
• Nurturing of Standard Plus accounts and above 
• Retention of Standard Plus accounts and above
• Convince tradies to renew onto the platform that may have unsubscribed
• Assisting tradies in creating or improving their accounts so they can be successful
• Acting as the team's Point of Contact (POC), supporting colleagues with product, process and client queries, onboarding new starters, covering for the Team Lead when needed, and serving as the escalation point for complex accounts.
• Handling customer objections.
• Closing the sale.
• Developing and maintaining accurate product knowledge.
• Liaising with relevant internal departments to ensure that client’s needs are met.
• Effective note-taking on all client interactions and input into HubSpot CRM system.
• Managing outbound marketing campaigns - including efforts to ascend our customers to higher tier plans.
• New business calls as needed from time to time.
• Assisting with pilot and tests for new commercial opportunities as required.

About you:

• Experience in a phone-based role making a high volume of inbound/outbound calls, preferably in a sales environment.
• Preferred experience in working to sales targets and KPI’s.

Take a look inside our home:

• Close-knit diverse family of bright, respectful, collaborative members who love to solve problems and jump on new opportunities
• Strengths-based organisation with in-house coaching to help you leverage what makes you special
• Brand new 300 sqm office with views of the park and city, located among great cafes, restaurants and pubs
• Social connection focus: regular social events and gatherings
• Be part of and connect with hipages Group, an Australian Great Place to Work certified company

Sounds like home? Don’t miss out, Apply Now!

We prioritise Diversity:

Innovation & Collaboration are two important core values at hipages and Builderscrack and both cannot be achieved successfully without a diverse and inclusive team. We don't expect you to be an expert in all areas and we are more interested in learning about you as a person, a team member and a leader. 

Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other minority groups tend to only apply when they check every box. So if you don't tick every single box above, but you think you would be a great fit for the role and the hipages team, we encourage you to apply, we would LOVE to hear from you! 

We are a Circle Back Initiative Employer – we commit to respond to every applicant.