Customer Success Manager

About us

Buildxact is a cloud-based software company, with offices around the world, that provides residential home builders and subcontractors with tools to automate core elements of their business. Our software helps our customers reduce their time spent estimating and managing projects by up to 80% from first contact to quote delivery, to final invoice. Buildxact is used to manage hundreds of millions of dollars of profitable construction projects across US, Canada, Australia, and New Zealand.

We inspire our customers to revolutionize the way they work to allow them to be more productive, professional, and successful. We are high energy, do what we say we will, and bring an informal communication style that suits our customers. We know we are helping real people in real businesses just like us every day.

Your domain

As a Customer Success Manager at Buildxact, you will ensure that customers get maximum value from their subscription and deliver excellence across optimizing, managing and growing relationships to deliver customer happiness.

What you’ll nail

• Be a coach who can lead the Customer through that journey and teach the best practices they need to thrive ensuring a fully engaged, positive and valuable experience
• Manage customer retention campaigns with a focus on education and coaching customers to ensure adequate retention targets are met
• Collaborate with your peers to deliver work and own the outputs of the sprint as a team
• Identify opportunities for continuous improvement by collecting, analyzing and using data to make the customers' experience consistent and seamless
• Define and oversee lifecycle processes, touch points and moments that matter
• Be a part of the adaptation of training and onboarding materials
• Assist with generation of self-help content for users including FAQs, documentation, and in-app guides
• Manage customer escalations personally following a methodical escalation process
• Integrate technology by working with the Product & Development team to create the tools the customer needs

Your toolkit

• Customer Success demonstration and training experience
• SaaS or cloud-based experience with a passion for technology and how it changes lives
• You value innovation, and have a willingness to adopt new approaches
• An affinity with the residential building industry
• Fantastic communication skills with experience presenting through video conferencing

Build your career with Buildxact!

Buildxact is a high-growth business, and you’ll be given the opportunity to experiment, solve problems, make decisions and work with pace towards a clear goal. Autonomy and empowerment are an essential parts of our values. You’ll be supported by an experienced team with a clear goal to grow rapidly across the globe, while you grow with the company.

Benefits

• Competitive salary
• 3 weeks paid time off plus sick time
• LinkedIn learning subscriptions for all employees to support professional development
• Friday Take Off - finish at 1pm two Friday's per month

As a values-driven company we are committed to creating a diverse and inclusive environment where people feel safe and you can be yourself. We're behind you.