Back to jobs

Enterprise Customer Success Manager

Chicago - Hybrid

Hello, We’re Built In

What We’re Up To 

We’re building the largest platform for tech professionals globally. Monthly, millions of professionals visit Built In sites from across the world. We’re the only platform they need to stay ahead of tech trends and news, develop their careers and find opportunities at companies they believe in. 

Our 1,800 customers include innovative companies of all sizes, from exciting startups to companies in the Fortune 500. To attract our audience of skilled professionals, they trust us to tell the stories of their cultures and share their job opportunities. This helps them hire the industry’s most sought-after professionals locally, globally and remotely – ultimately  contributing to the industry’s ability to innovate a better future.

What You’ll Be a Part Of 

Working at Built In is the chance to help shape a fast-growing company. Global plans are in flight. With venture funding of $36 million to date, we’re expanding not just our geographic footprint but our products and technology. 

As we grow into the leading SaaS product for tech recruitment, we're using the latest technologies to serve customers in new, exciting ways — and you’ll contribute to that.  

You’ll also be a part of changing the lives of professionals like you, ambitious people with a passion for tech and love of learning. As a result, you’ll understand the impact of your work in a deeply personal, especially meaningful way. 

We’re looking for an Enterprise Customer Success Manager

The Enterprise Customer Success Manager (CSM) partners closely with Account Managers (AM) to ensure Built In’s Enterprise customers achieve a significant return on investment and drive business success with their Built In partnership.

The Enterprise CSM will support our users within assigned accounts, to ensure effective new user and product onboarding and engagement on Built In products and solutions.

How you’ll contribute

  • Partner closely with the AM to execute on the operational and product utilization related goals of the customer
  • Create and execute against project plans by providing user-focused training, content consultation, and engagement
  • Partner with the AM on prioritized accounts in order to drive overall customer adoption, enhance customer success, surface upsell opportunities, and mitigate customer churn risk
  • Work cross-functionally with other departments in the company including content writers, customer support, and the product team to ensure delivery of customer objectives
  • Maintain healthy customer engagement levels by identifying low adoption and providing solutions to further drive customer success
  • Identify and provide product education and best practices through analysis of audience engagement metrics, and consultatively map Built In products to existing customer goals
  • Maintain an expert-level understanding of Built In products and tech industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
  • Interpret customer insights to drive change in product and act as voice of customer for the product team
  • Celebrate customer wins when customers achieve optimal results within the partnership

Onboard customers to the platform, strategizing with the pre-sale team to close deals and streamline implementation 

What you need

  • 5+ years of Enterprise Customer Success, Account Management, Training and/or Recruiting experience with global customers
  • Strong verbal and written communication skills and technical aptitude
  • Excellent organizational, project management, and time management skills
  • Experience with content marketing, digital marketing, or the ability to act as a creative advisor to clients 
  • Proficient in Salesforce
  • Excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they come up
  • Willing to travel approx. 25% for in-person client meetings and events 

Impress us even more

  • Recruiting or other applicable talent related experience
  • Intimate knowledge and/or experience of the technology industry and/or HR technology or Marketing technology  
  • Deep empathy for the customer
  • Strong capacity to work across product types, including content and tech
  • Experience working with global customers and contacts
  • Proficient in ChurnZero

What We Value

We’re revolutionizing tech recruitment. So we question everything, because the best answers sit just to the right of a question mark. That’s our heritage as a disruptive company — as a company whose future depends on our capacity to innovate with a sense of drive, purpose and urgency. If you join Built In, you will work from this set of values:

  • Be Unreasonably Passionate. Our passion is borderline obsessive, and we’re ok with that. No one ever built anything great on a “meh.” We work with outsized passion to fulfill our mission.
  • Be Humble. You don’t have all the answers. Luckily, you don’t have to. Don’t worry about being right. Be humble instead. 
  • Stay Curious. Curiosity is a springboard to the future. It can transform the wisp of an idea into a breakthrough. We ask “what if.” We work with wonder. It’s how we innovate.
  • Lead with Solutions. Question everything. But offer solutions as you do. Raise issues. But propose a few answers. For every hole you poke, offer a way to patch it up. 
  • Own the Result. We have no time for blame or shame. When you stumble, own it, learn from it + get back to business. 
  • Do More. Do more than your job description. Take initiative. Take charge. No job is beneath you, and no job is too big. Be a leader and do more — do whatever it takes.
  • Be Inclusive, Always. We’re committed to a culture where all people are respected, have a say and can be their whole selves. We will uplift and advocate for one another. Always.

Research shows that women and other marginalized groups tend to apply to roles only when they check every point on a job description. We encourage you to apply if you meet the majority of qualifications and this role is aligned with your career trajectory. 

Built In is an equal employment opportunity employer.  Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law

Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, but here’s some of what’s in place today:

  • We have five thriving ERG groups: Built In For The People, BuiltOut, United We Parent, Women United in Tech and Built In Tribe. 
  • We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women



NOTE: BUILT IN NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM BUILTIN.COM



Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Built In’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.