Account Director - Healthcare (Public Relations)

Who we are:

Burson is the global communications leader built to create value for clients through reputation. With highly specialized teams, industry-leading technologies and breakthrough creative, we help brands and businesses redefine reputation as a competitive advantage so they can lead today and into the future. When you work at Burson, you are part of a global community of lifelong learners who thrive at the edge of innovation.

Burson is part of WPP (LSE/NYSE: WPP), the creative transformation company. For more information visit bursonglobal.com and follow us on LinkedIn and Instagram.

More About The Role

Burson, is looking for an Account Director- Healthcare for our Mumbai location. The individual will join our client servicing team to work in our Healthcare practice. The practice services clients in Pharma, Health and Wellness.

As an Account Director you are expected to manage a portfolio of clients, work on new business development and support the senior management to manage and develop strong teams. You are expected to support our corporate strategy and your practice or office to help ensure superior client service, a winning culture and profitability.

What You'll Do

Client Service:

• Demonstrate in-depth knowledge of the clients’ business and industry, stay current on news, trends, and issues, and take an active interest in the client’s business to pre-empt issues and provide strategic counsel.
• Act as a client leader and maintain a clear and consistent communication channel between the client and the account team and resolve misunderstandings if they occur.
• Manage quality implementation for the client portfolio within budget and timelines.
• Timely Decision Making – The ability to identify a problem and find solutions. Makes decisions in a timely manner, using available information and under tight deadlines.
• Support senior management on crisis management issues if required.
• Be a seasoned writer and able to write for senior management level audiences.
• Conduct formal presentations in a variety of settings and able to persuade and influence decision makers within client and prospective client companies.
• Build relationships with media members and influencers who are key to your clients’ industries and businesses.
• Stay current on social media channels, trends and analytical tools and oversee development of creative media strategies and stories of interest to media and influencers to drive coverage.
• Incorporate digital and social strategies into IC programs to support client objectives and work with digital innovations group to develop and execute digital strategies.

 Business Development:

• Work with senior leaders to identify opportunities to grow existing accounts.
• Use social media to constantly watch for and track opportunities that could lead to new business.
• Participate in new business brainstorms and take ownership of portions of new business proposals under the guidance of senior management.

Talent Management:

• Coach, mentor, and delegate responsibilities to junior staff helping them identify their areas of development and consistently serve as a positive role model fostering teamwork.
• Create an inclusive and welcoming environment that engages all individuals without bias and demonstrate flexibility in a changing work environment.
• Provide continuous constructive feedback- not just during performance reviews- and keep immediate superiors briefed on team member performance ensuring recognition of good performance and resolution of concerns in a timely manner.
• Provide on the job training to team members on account management to develop team’s expertise on client business and conduct formal training sessions when required.
• Guide and inspire junior staff to develop media contacts and strategies.

Financial Management:

• Know and meet your billability target, track, and record time in Maconomy in a timely manner.
• Manage account administration duties such as billing and financial reporting.
• Ensure all activities carried out for clients are properly documented and budget and status reports are submitted.
• Work with senior leaders to manage your team and allocate resources for agency
• Follow agency procedures on client budgets, budget tracking, contract approval and billing rates.

 Agency Responsibilities:

• Use Burson’s intranet and resources; keep your profile updated.
• Help in recruiting top talent by knowing our capabilities and network.
• Adhere to Burson’s confidentiality and disclosure agreements and abide by the company’s code of ethics/conduct.

Experience That Contributes To Success

• Graduate or Postgraduate in any stream or professional qualification in the field of public relations or marketing communication.
• 10 Years+ work experience in media relations, content management, public relations in healthcare.

You belong at Burson:

Our vision is for Burson to be the leading ‘academy company’ for creative communications professionals and emerging leaders. We provide a dynamic environment where ambitious colleagues come to elevate their skills, expand their networks, and ultimately, produce the best solutions for today’s leading brands. Our commitment to your growth is reflected in our robust benefits and people programs, which include professional development opportunities, mentorship programs with industry leaders, a vibrant and inclusive company culture fostering collaboration and innovation and packages designed to reward and retain top talent. We invest in our people because we believe their success is our success.

At Burson, we’re an agency of learn-it-alls. We recognize that the things we do best, creativity and communications, require a level of nuanced understanding. That’s why it’s imperative for us to hire extraordinarily talented people of all backgrounds and identities. Without that we can’t do the essential work of inspiring bold ideas, fostering constructive dialogue, cultivating meaningful experiences, and driving innovation and creativity for our partners. Your unique point of view—your talent—is what makes you a #BursonPerson, and it’s how we deliver exceptional results for our clients, together.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

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