Job Application for Member Services Advocate II at Businessolver

Right Pay. Right Company. Right at Home!

100% Remote - Work & Train from Your Home

We are seeking a full-time Member Advocate II to support our clients by answering chats regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Role:

Answer a broad range of inbound Member chats
Respond accurately and thoroughly to hat inquiries and document chat detail accordingly
Process DV and Forms requests, as needed
Handle escalated chats and calls, as needed
Complete Outbound callbacks
Serve as shadowee/mentor for new hires
Must be a resourceful and creative problem solver who can work with members of the team to find solutions
Ensure compliance in all areas of processing, completing all transactions timely and accurately
Take accountability for entire process from receipt of work to resolution
Work Full-Time hours and availability to work closing shift (until 6:30pm CT)

What You Need to Make the Cut:

3+ years’ experience with overall benefit administration required
12+ months (at least one AE in the Member Advocate role)
Strong customer-centric mindset
Must be comfortable with technology – we are a technology company!
Competitive, team player who strives for excellence
Strong business writing acumen and communication skills
Strong interpersonal skills to find success in every opportunity
Must have 6 months of blue/green metrics in an existing MA II role

Ideal Candidates:

Excel with Retiree, MCA, COBRA/Direct Bill and Condolence contact handling
Have Technical proficiency and ability to assist others with system troubleshooting
Are a role model for phone etiquette and communication skills

The pay range for this position is $16.50 to $22.20 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).

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Resume/CV

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Cover Letter

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1.1 Who is your current leader?

1.2 Is your current leader aware of your interest?

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1.3 I am aware that if I have not informed my leader a member of the recruiting team will have a super-awkward conversation with my leader for me.

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1.4 Are you currently on a Performance Improvement Plan?

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1.5 I am aware that I may not be considered for new opportunities if I am currently on a Performance Improvement Plan.

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1.6 What is your current title?

1.7 How many months have you been in this specific title? (this includes any level changes...for instance if you move from Champion I to Champion II...please list how long you have been a Champion II...this applies for all roles) - Internal applicants must have been in their current role a minimum of one year prior to applying for a new opportunity - Member Services and Client Services employees must have worked a minimum of two full Annual Enrollments before applying for a new opportunity

1.8 What skills and work experiences do you feel make you uniquely qualified for this role? Think carefully about what sets you apart from other applicants and please share with us in the text box below. This is your opportunity to expand on what you have provided in your resume but also share insights we may not be aware of.

1.9 I have reviewed the job description, job requirements and compensation range and confirm that I meet the expectations and experience required, as well as agree to the pay detailed above.

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Member Services Advocate II

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