Member Advocate II

At Businessolver you have opportunities for individual development through our common language:  Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. 

At Businessolver you have opportunities for individual development through our common language:  Respond Readily. Trust through transparency. Assume positive intent. Be real. Live a growth attitude. Embrace the reverse golden rule. 

We are seeking a part-time Member Advocate II to support our clients regarding employee benefit enrollment. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Role:

• Answer a broad range of inbound Member chats & phone conversations
• Respond accurately and thoroughly to hat inquiries and document chat detail accordingly
• Process DV and Forms requests, as needed
• Handle escalated chats and calls, as needed
• Complete Outbound callbacks
• Serve as shadowee/mentor for new hires
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work Full-Time hours and availability to work closing shift (until 6:30pm CT)

What You Need to Make the Cut:

• 3+ years’ experience with overall benefit administration required
• 12+ months  (at least one AE in the Member Advocate role)
• Strong customer-centric mindset
• Must be comfortable with technology – we are a technology company!
• Competitive, team player who strives for excellence
• Strong business writing acumen and communication skills
• Strong interpersonal skills to find success in every opportunity
• Must have 6 months of blue/green metrics in an existing MA II role

Ideal Candidates:

• Excel with Retiree, MCA, COBRA/Direct Bill and Condolence contact handling 
• Have Technical proficiency and ability to assist others with system troubleshooting
• Are a role model for phone etiquette and communication skills

Interested? Great, we look forward to reviewing your application.

Internal applicants must be in good standing in their current roles and cannot be on a performance improvement plan. 

Additionally, applicants must have been in their current roles a minimum of one year prior to moving into a new opportunity (Member Services employees must have been in their roles a minimum of two full Annual Enrollments).

You will receive an auto-reply confirming that we've received your application, and you will hear from us again after we've reviewed your application and assessed whether or not to move you forward in our recruiting process. 

If you do decide to apply, please know that every complete application will be carefully reviewed. Seriously! We know it is a time commitment to prepare an application. We will respect that effort by thoughtfully reviewing every single complete application and we are truly grateful for your interest.