Customer Success Manager (PropTech / Commercial Real Estate)

About Us

Butlr is on a mission to make the built environment people-aware. We live and work in houses and buildings that aren't aware of their inhabitants. We heat and cool spaces when no one is in them, clean areas that haven't been used, and lease office space that no one is using. Our vision is to enable smarter buildings and increase the quality of life while respecting privacy. 

Spun out of the MIT Media Lab in 2019 with offices in Silicon Valley and Boston, Butlr was founded by Forbes 30 Under 30 entrepreneurs Honghao Deng and Jiani Zeng. Butlr pioneers in space occupancy and people sensing technologies and delivers rich spatial intelligence for workplace, retail, and healthcare use cases. We help customers revolutionize the way they operate in human-centric environments, ensuring efficiency and productivity at every step.

We are backed by top venture capital institutions and strategic investors such as Foundry Group, Tiger Global, Qualcomm Ventures, E14 Fund, and Carrier, among others. We are recognized as one of Fast Company's "2024 Most Innovative Companies", Inc. Magazine's "2023 Best in Business'' (AI & Data Category), World Economic Forum's Top Innovator in YES San Francisco Challenge, among other awards/recognitions. We operate with top occupiers, landlords, care facilities, and service providers in North America, Europe, and Asia. We pride ourselves in providing exceptional solutions and service to numerous prestigious customers, tech giants, and world's largest conglomerates and brands.

We are hiring talented and passionate people to join our team to help us continue our rapid growth. 

About the Role:

We’re looking for a Customer Success Manager (CSM) who’s passionate about turning space data into real-world impact. You’ll be at the forefront of helping our customers, from global enterprises to innovative property owners, realize the full potential of Butlr’s occupancy and spatial intelligence platform.

You’ll serve as the bridge between customers and Butlr’s cross-functional teams, ensuring every deployment delivers measurable results in efficiency, workplace experience, and portfolio strategy. This is a hands-on role ideal for someone who thrives in fast-paced environments, loves solving complex customer challenges, and understands the nuances of commercial real estate and PropTech.

Requirements:

• Experience: 1-3 years in Customer Success, Account Management, or Implementation, preferably in PropTech, Commercial Real Estate, Facilities Management, or IoT SaaS.
• Proven ability to manage enterprise customers and collaborate across technical and operational teams.
• Strong analytical and problem-solving skills, with ability to interpret data to drive action.
• Excellent communication and presentation abilities, capable of building credibility with senior stakeholders.
• Proficiency in G-Suite, Microsoft Office, and familiarity with BI or analytics platforms (e.g., Tableau, PowerBI).
• Highly organized, self-motivated, and adaptable to changing priorities in a startup environment.

Responsibilities:

• Drive Successful Onboarding: Lead customers and channel partners through smooth onboarding and implementation, ensuring fast time-to-value and long-term engagement.
• Build Trusted Relationships: Act as the primary point of contact for key accounts, becoming a strategic advisor on space utilization and workplace performance.
• Monitor and Optimize Performance: Track customer health, proactively identify risks or optimization opportunities, and ensure accuracy, uptime, and data quality remain high.
• Collaborate Cross-Functionally: Partner with Product, Engineering, Sales, and Technical Operations to resolve issues and shape future product enhancements.
• Expand and Retain Accounts: Identify growth opportunities within existing portfolios, lead renewal discussions, and ensure customers achieve measurable ROI.
• Insights and Case Studies: Document customer wins and develop compelling case studies that highlight impact and drive expansion opportunities.

Salary:  $90,000-$120,000 OTE

Location: Remote (Preferred near San Francisco, Boston, or North Carolina)

Travel: Up to 30% to customer sites and events 

Benefits:

• World-class team with low ego.
• A work environment that is flexible
• Comprehensive health benefits package
• Retirement savings plan
• Flexible time off
• Professional development opportunities

Why working at Butlr is great!

We are building a culture that puts people first! We’re a team of engaging, motivated, and intelligent problem-solvers who are committed to making an impact. We believe in fostering a culture of healthy work-life balance, and we encourage an inviting, collaborative, fun work environment.

Butlr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds to apply!

Disclaimers

Butlr provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.