Account Manager

Location: UK (remote)

Reporting to: Commercial Director

At Butterfly Effect, we believe bold creativity transforms communities and brands alike. We are a creative house of community builders, conversation drivers and chaos-makers. Our mission is to harness the power of culture, creativity and strategic insight to elevate brands, shape conversations and spark lasting impact.

We’ve already worked with global names, creating campaigns that don’t just execute but resonate. Now we’re looking for an ambitious Account Manager to join our partnership team to support our clients needs and help them succeed.

Role Brief

As an Account Manager, you’ll be the day-to-day lead for clients. You’ll be responsible for building strong relationships, understanding their goals inside and out and guiding them towards real growth. We want you to help build their fame, make it easy for people to buy from them and then impossible to leave.

You’ll work closely with our internal strategy, social, influencer and production teams to ensure work is delivered on time, on brief and at a quality we’re proud of.

This is a hands-on client-facing role for someone who thrives in a fast-paced agency environment.

Your Impact

• Commercial
• Own account budgets, forecasting and financial performance across your client portfolio.
• Ensure work is delivered within scope, managing resources and identifying risks early.
• Build commercially strong proposals, upsells and extensions that align to client needs and agency capability.
• Maintain a clear view of revenue opportunities and contribute to agency growth targets.

Client Management

• Act as the day-to-day contact for your clients, building trust and long-term relationships.
• Lead client calls where needed, or support the leadership team on calls.
• Manage internal delivery teams to ensure client outputs meet the brief and standards.

Client Development

• Proactively identify opportunities to grow client accounts through new ideas.
• Feed into new business pitches.
• Strengthen client satisfaction and retention through consistent value and forward-thinking guidance.

Organisational

• Ensure all internal job and finance systems are constantly up to date.
• Collaborate closely with internal teams to drive cross-department alignment.
• Contribute to agency-wide processes, ways of working and best-practice development.
• Champion high standards of communication, documentation and operational discipline.

Your Experience

• 2–4 years experience in a social or digital marketing agency.
• Proven experience managing client relationships end-to-end.
• Strong understanding of social platforms.
• Experience building or supporting strategies that deliver measurable client growth.
• Confident communicator with excellent organisation and project management skills.
• A genuine interest in sport and the wider sports industry.

Nice to have

• Experience working directly with sports brands, teams, athletes or fitness clients.
• Understanding of paid social execution.
• Knowledge of influencer or talent partnerships.

Benefits

• Competitive Salary: based on experience and results.
• Holidays: Unlimited
• Pension Contribution:  3% from us, 5% from you.
• Remote first: With occasional meetups in person every 4-6 weeks

Celebrating Diversity

At Butterfly Effect, we champion diversity and inclusivity in every sense of background, experience, thought and identity. We’re proud to be an equal-opportunity employer and invite applications from people of all genders, ethnicities, experiences and orientations. We’re committed to building an environment where everyone can thrive and bring their full selves to their work.

We want this to be the best place you’ve ever worked, a place where you are heard, supported and empowered to make a real difference.