Fulfilment Manager

Role: Fulfilment Manager
Career Step Level: Step level 4
Location: Blyth, Worksop

 

📣A bit about the role

The Fulfilment Manager is the heartbeat of our order journey – making sure every single box leaves our kitchen just the way our customers expect. You’ll work hand-in-hand with our warehouse and production teams, bringing our subscription boxes and retail packs to life.

Your mission is to make sure every box is built with care, accurate and complete, and gets out the door on time. To do this, you’ll lead from the front – inspiring, supporting, and guiding a large, multi-shift team. With your knack for problem-solving and forward-thinking, you’ll keep things running smoothly today while setting us up for an even better tomorrow.

A bit more detail

In this role, you can expect to…

• Oversee the complete fulfilment process: from receiving and managing stock, through picking, packing, and dispatching subscription boxes.
• Lead, motivate, and engage a team of approximately 100 squad members working across 3 shifts, ensuring high performance, strong morale, and a positive working culture.
• Use data-driven monitoring and KPI analysis to identify trends, uncover inefficiencies, and implement continuous improvement actions across fulfilment operations.
• Role model excellent problem-solving skills and forward-thinking approaches to anticipate challenges and implement proactive solutions.
• Ensure orders are packed and delivered on time and in full, leveraging robust processes for monitoring stock and meeting delivery schedules.
• Manage warehouse staff performance, training, and development to maintain exceptional fulfilment accuracy and efficiency.
• Implement and maintain fulfilment & warehouse management systems (WMS) and stock tracking tools to optimise operations and reduce errors.
• Lead quality control initiatives to ensure each box meets branding, customer experience, and service standards.
• Coordinate with procurement, supply chain, and logistics teams to align replenishment, packaging supplies, and carrier schedules.
• Monitor KPIs—such as on-time in full delivery rate, order accuracy, and packing efficiency—and report regularly to senior management.
• Identify and drive improvements in fulfilment workflows, resource requirements, layout, packaging processes, and shipping practices to boost efficiency and cost control.
  
  

🔎 A bit about you

• Proven experience managing large-scale operational teams
• Demonstrated ability to lead and inspire large teams across multiple shifts, with a track record of driving engagement and performance.
• Skilled in stock and warehouse management systems, with the ability to use data to drive continuous process improvement.
• Strong communication, problem-solving, and strategic thinking skills, with the ability to anticipate challenges and implement proactive solutions.
• Familiarity with subscription fulfilment logistics and associated challenges like staggered shipping schedules, quality control, and customer-brand experience.
• Loves dogs (naturally)

 

🐶  A bit about Butternut

At Butternut, the mission is to deliver health and happiness to dogs and their humans all over the world. In order to do just that, we need a team of forward-thinking, driven people who love dogs as much as we do. And we need quite a big kitchen too. Which is precisely why we have built one.

Located in Doncaster, Rudie's Kitchen and Ace's Pantry are where all the magic happens, so to speak. It's where the tasty Butternut meals and treats will be gently cooked, using human-quality ingredients because, the way we see it, we wouldn't serve food to dogs that we wouldn't be happy to eat ourselves. At Butternut, we believe dogs deserve better, and if that's something you think too, we want to hear from you.

Butternut has come a long way since Kev & Dave (co-founders) hand-delivered the first Butternut Box, and we are now looking for brilliant people to join the team for this next part of the story.

Are you up for the challenge?

 

🥳What's In It For You?🥳

• Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday)*
• Plus an extra day for each year of service (up to 5 days).*
• 39 hours of pre-booked paws days to support good wellbeing and self care.* (equivalent to 5 days)
• Unlock a £500 annual budget for personal learning and development.
• Enhanced parental leave
• Get discounted Private Medical Insurance with Vitality Healthcare.
• Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy
• Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza!
• Treat your furry friend with an employee discount on Butternut Box.
• Say goodbye to parking woes with free parking and electric car charging.
• Team socials & events
• Prepare for adorable office dog overload—meet Cleo, Otto, Cali, Ronnie, Harvey, Ralph, and many more!

*Holidays and Paws days are pro-rata for those working part time or job share

‼️  A few things to note

• There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible.
• We aim to respond to all applicants personally. Our recruitment team is small so do bear with us.
• Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives.
• We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career.
• We are also working with an agency for support on this role, and are not looking for additional external agency support.