Customer Love Team Member Benelux (Dutch & French speaking)

🌍 Over deze rol

Woon jij in Londen en wil je jouw talenkennis (Nederlands en Frans) inzetten voor een van de snelst groeiende hondenvoeding-merken van Europa? Wij zoeken een Nederlands, Frans en Engels sprekende Customer Love Member met uitstekende communicatieve vaardigheden die al onze baasjes (& honden!) in België en Nederland een blij gevoel kan bezorgen. Je bent onderdeel van het Customer Love team Benelux, waarbinnen de meeste teamleden vanuit (omgeving) Amsterdam werken. Het sollicitatieproces vindt plaats in een mix van Nederlands, Frans en Engels.

🐶 About Butternut Box

Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions.

We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organisation that cares for our people, our product, and the planet.

📆 Your Daily Activities

• You are the face and voice of Butternut Box for our customers.

• You surprise dogs & owners with small gestures to brighten their day.

• You support customers via phone, email, live chat, and social media.

• You handle a wide range of questions, issues, and feedback.

• You share customer insights with the team to improve our service.

• You contribute to our warm, open, and fun Butternut culture.

Practicalities:

• Working days: 5 days a week between Monday and Saturday, including bank holidays. Saturdays and bank holidays are on a rotational basis.

• Our Customer Love team is currently available from 9:00–17:30 (Mon–Sat). This may expand to Sundays or evenings in the future – we hope for your flexibility.

• You will work hybrid: at least 1 day per week (Wednesdays) at our office in London. You are, of course, welcome to bring your dog!

👋 About You

• You speak and write fluently in Dutch, French & English.

• You are customer-centric and energized by helping people.

• You can work independently but also enjoy being part of a team.

• You have a great eye for detail and can multitask effectively.

• You are able to travel to Amsterdam a few times a year to work with the local team.

• You are based in the London area and possess a valid UK Right to Work.

• And of course: you are obsessed with dogs! 🐶

🙌 What do we offer?

• 25 days holiday (plus 8 bank holidays), 5 paws days and an additional day every year of service

• £500 personal learning & development budget

• Butternut Box employee discount

• Subsidised Private Medical Insurance with Vitality

• Enhanced parental leave (52 weeks’ maternity leave inclusive of 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave)

• Cycle to work scheme

• Flexible working with hybrid remote working

• Team socials, plus company-wide summer and winter parties

📢 Our Interview Process

The process will be conducted in a mix of Dutch, French, and English:

1. First video call (30 min) with our recruiter (Dutch)

2. Take-home task to showcase your skills (NL/FR).

3. Online technical interview with the Hiring Manager + a Senior team member.

4. Face-to-face interview at our London office.

❗ A few things you should know

We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience.

We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.

📩 Ready to help us make even more dogs and humans happy? Apply now!