Customer Love Team Member (Danish & English)

Fresh Food, Happy Dogs.

We believe dogs deserve the healthiest, most natural and tastiest meals - with none of the nasties. That’s why we make FRESHly prepared food, cooked just like you would at home and delivered direct to our customers in perfect portions. As a B-Corp certified company, you’re joining a sustainable business that genuinely cares about our people, our products and our impact on the planet. Our goal is simple: to help dogs live healthier, happier, and longer lives, while leaving humans smiling after every interaction.

We’ve come a long way since our co-founders (Kev & Dave), hand delivered the very first Butternut Box. Today, we feed hundreds of thousands of hungry dogs across the UK and Europe - but we won’t stop until we’re feeding dogs everywhere. To get there, we need a team of brilliant people who share that ambition to come and work for us. 

🐾 The job: 

Do you live in London and want to use your language skills Danish for one of the fastest-growing dog food brands in Europe? We are looking for a Danish and English speaking Customer Love Member with excellent communication skills who can bring joy to all our pet parents (& dogs!) in the Nordics region. You will be part of the Nordics Customer Love team, where you will have the opportunity to build the Nordics Customer Love Team with us from scratch.

What you’ll do:

• You are the face and voice of Butternut Box for our customers.
• You surprise dogs & owners with small gestures to brighten their day.
• You support customers via phone, email, live chat, and social media.
• You handle a wide range of questions, issues, and feedback.
• You share customer insights with the team to improve our service.
• You contribute to our warm, open, and fun Butternut culture.

👀 What we're looking for: 

Requirements

• You speak and write fluently in Danish and English.
• Swedish language skills are a big plus (nice to have)!
• You are customer centric and energised by helping people.
• You can work independently but also enjoy being part of a team.
• You have a great eye for detail and can multi task effectively.
• You are based in the London area and possess a valid UK Right to Work.
• And of course: you are obsessed with dogs! 🐶

⏳ The interview process:

1. Initial call with your dedicated Talent Acquisition Partner, carried out remotely. 
2. Sometimes the process will include a take home task, or a presentation of some kind.
3. Skills interview, usually carried out remotely. 
4. Behaviours interview, usually carried out in person.

We usually expect our interview process to take 3-5 weeks, end to end. 

🙌 Our benefits:

• 25 days holiday (plus 8 bank holidays) and an additional day for every year of service up to 5 years
• 5 additional, paid 'paws' days off per year dedicated to your learning, development or personal wellbeing. Hit pause when you need it most
• £500 personal learning & development budget to sharpen your skills
• Share options grant - everyone owns a piece of Butternut's success.
• A significant discount on our Fresh food, to keep your own dogs as healthy as our customers
• Enhanced parental leave
• Flexible core working hours
• Cycle to work scheme
• Pension with NEST
• Private Medical Insurance with Axa
• Private Dental Insurance with Bupa
• Paid time off for fertility treatments and pregnancy loss
• Paid sabbaticals for squad members with 5 or more years service at Butternut
• Discounted gym access through MyGymDiscounts
• Lots of office dogs (Ajax, Peggy, Chief, Louis, Hansen, Winnie and many more….)

💡 Important things to note:

• We recommend getting your application in as soon as possible. We reserve the right to close the role early. 

• Our team thrives on collaboration. We spend 3 days a week in our West London office (Monday, Wednesday, and Thursday) and 2 days working from wherever you’re most productive. Because being together is a big part of our culture, we’re looking for someone within a comfortable commutable distance to London.

• This role is for 39 hours per week, Monday - Thursday 8am - 5pm and Friday 8am - 4pm. As the business grows, you may be asked in future and with reasonable notice to work different days and hours, for which you will be compensated accordingly with overtime or time off in lieu.

• We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications. 

• For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK.

❗️We believe in a seat at the table for everyone. 

Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.