Client Manager

We are looking for a Client Manager to manage the top Dining Alliance members in the Northwest. You will be their point person to help answer questions, oversee their account to make sure data is flowing correctly, and ensuring they are getting the most out of their membership to create longevity and keep them apart of the Buyers Edge Platform for many years to come!

Who we are:

Buyers Edge Platform stands at the forefront of revolutionizing the foodservice industry through technology, purchasing power and partnerships. We are dedicated to empowering stakeholders across the entire foodservice ecosystem (operators, distributors, manufacturers) with efficiency and unprecedented visibility. With a diverse portfolio of over a dozen brands, our mission is clear: to reduce costs, streamline the foodservice supply chain, and propel the industry from manual to automated.  
Today, we are one of the largest players in foodservice, with over 200K operator locations across North America and over $50 billion of aggregated spend volume. Our commitment to foodservice excellence is proven in four distinct areas of value: Digital Procurement Network, Fresh Solutions, Supply Chain Management, and Software. Buyers Edge Platform is not just a provider – we are a strategic partner on the journey towards a more efficient, connected, and automated future for the foodservice industry.

This position is based out of our Waltham, MA office. We are unable to offer work sponsorship for this role.

Your impact:

• Manage top Dining Alliance members (200-300 parent accounts)
• Establish and deepen relationships with members by understanding their business objectives
• Conduct weekly, monthly, and quarterly meetings with clients on updates, information and concerns
• Identify opportunities for potential upsell to other brands or programs within Buyers Edge Platform
• Track all member activity and opportunities in Salesforce
• Must be comfortable being the point person for the client and internal departments

About you:

• 1-2 year's experience in Account Management, Customer Success, Client Management, or Inside Sales
• Bachelors’ degree or related industry experience
• Strong organization skills, attention to detail, high energy and a “can do” attitude balancing multiple tasks
• Ability to learn new technologies quickly
• Have strong communication and relationship management skills
• Are flexible and thrive in fast-paced work environments
• Working knowledge of CRM or Salesforce
• Preferred- upselling and retention experience
• Travel potentially once a quarter

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.