Director, Professional Services

Who are we?

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands. As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers). Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships. 

This position is remotely based in CST or EST time zones, with anticipated travel of 1-2 times per month (up to 30%). We are unable to offer work sponsorship for this role.

As a Director of Professional Services, you are dynamic, strategic, and customer-centric leader to help build and lead our Professional Services Team. You will be responsible for developing a scalable services function that offers high-touch consulting, tailored implementation, and advanced training. You will drive deeper customer value, identify new potential revenue opportunities and work with Sales and Account Management to execute. The Director of Professional Services Consultant will be a consultant working with Customer Success and Account Management to foster collaboration.

Your impact:

• Work with the Vice President of Solution Consulting to define and execute the vision for a Professional Services organization aligned with the mission of our growing SaaS division.      
• Develop a portfolio of service offerings aligned to our customer needs, including strategic consulting, custom implementations, and ongoing optimization services.
• Collaborate with Sales, Account Management, Implementation, and Customer Success to identify where Professional Services can add value throughout the customer lifecycle.
• Serve as a senior advisor to customers with complex requirements, ensuring alignment between their goals and our solutions. 
• Design and implement scalable, repeatable processes and methodologies that deliver consistency and operational efficiency.
• Establish KPIs  to measure the impact of Professional Services on customer outcomes and business performance. 
• Continuously analyze and iterate solutions, processes, and practices based on data and feedback.

About you:

• Bachelor’s degree or equivalent work experience required.
• 7+ years of experience in professional services, project management, customer success, account management or related SaaS roles.
• Proven success in designing and delivering strategic service offerings in a SaaS or technology environment.
• Strong customer engagement, solution architecture, or business consulting experience.
• Experienced in owning project engagements end-to-end – from scoping and planning to hands-on delivery and ongoing success measurement.
• Demonstrated ability to drive cross-organizational collaboration and operational alignment.
• Excellent communication, coaching, and stakeholder management skills.
• Ability to coach, teach, and inspire internal employees in Account Management, and Customer Success.
• Strong business acumen with a track record of driving measurable customer and business outcomes.
• Prior experience with ArrowStream or familiarity with our products, services, or customers is a plus.

Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! 

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.