Associate Account Manager

Who are we?

Produce Alliance specializes in delivery of fresh produce to restaurants and other foodservice operators at higher quality and better prices. We provide produce category management services including procurement, national distribution, information services and food safety assurance to foodservice clients across North America. With a specialized focus on fast food (QSR), non-traditional, c-store, fast casual, GPO, and healthcare segments, they're redefining fresh produce sourcing. Produce Alliance manages partnerships with over 150 independently owned specialty distributors and collaborates with over 100 premium grower shippers. As a Buyers Edge Platform brand, we are committed to providing our clients with unprecedented service, superior access to high-quality fresh produce, commodity expertise and strategic supply chain solutions.

This position is ideally hybrid based out of our office located in Downtown Chicago, IL but we are open to Remote as well. We are unable to offer work sponsorship for this role. 

The Associate Account Manager plays a vital role in supporting day-to-day operations across client accounts. This individual assists with both the implementation of new programs and the management of ongoing relationships by providing data analysis, project coordination, issue resolution, and high-touch customer service. As a key liaison between internal teams, clients, and distributors, the Associate AM helps drive program growth and ensure client satisfaction through consistent communication, organization, and strategic support.

Your impact:

• Assist with onboarding and implementation of new client accounts.
• Maintain daily communication with assigned client locations to manage requests and ensure satisfaction.
• Generate and distribute reports using internal data systems and tools.
• Compile customized reporting tailored to the client’s needs, including cost avoidance, price verification, credits, drop size analysis, program participation, and other key performance metrics.
• Support any issues with FC ordering portal or third-party ordering platforms.
• Support communication of store-level issues, resolutions, and distributor updates to the client.
• Coordinate and organize presentation materials and reporting for business reviews.
• Maintain updated documentation and tracking tools (e.g., menu trackers, task manager, SOPs).
• Support assigned team members by helping pull reporting, preparing for meetings, and managing project timelines.
• Escalate distributor performance issues and assist in developing solutions.

About you:

• Bachelor’s Degree preferred.
• Strong analytical skills with experience in Microsoft Excel and reporting systems.
• Excellent verbal and written communication skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Flexible and responsive to changing business needs and client demands.
• Ability to collaborate across departments and work independently as needed.
• Willingness to occasionally assist outside standard business hours.

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! 

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.