Client Relations Coordinator

The Client Relations Coordinator plays a critical role in support by driving operational efficiency, ensuring internal readiness, and enhancing client experience. This role supports cross-functional collaboration, manages low-touch client portfolios, and helps implement scalable processes and resources that promote client engagement, satisfaction, and long-term success

Who we are:

At Consolidated Concepts, we're redefining cost reduction and profit optimization. Our mission is clear: empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventional, leveraging collective purchasing power to provide our clients with exclusive pricing on essential products and services. Our comprehensive suite of solutions includes a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in supporting a diverse array of clients, ranging from the pioneers of emerging concepts to the established titans of national franchise brands.

This position is based out of our Waltham, MA office. We are unable to offer work sponsorship for this role. 

Your impact:

• Internal Readiness & Alignment: Coordinate internal readiness for client needs and the client management team as a whole are aligned and equipped for success, work on current documents/resources to ensure team has what’s necessary to perform the job.
• Client management: manage a low-touch account portfolio, delivering scalable communication, resources, and outreach to maintain high levels of client engagement and satisfaction.
• Client development: work on accounts to work towards elevating their involvement within Buyers Edge platform and drive further engagement
• Resource Development: Assist in maintaining client-facing materials and resources such as SOPs, resource guides for internal use as well as sell sheets/one pagers and business review & monthly call templates with the marketing team.
• Client Data Management: Track and organize key client information, including contract details, important changes and account statuses within CRM and project management systems.
• Client Health Monitoring: Monitor client activity and account health, flagging risks or engagement dips and escalating issues when needed by using AI software like Gong.
• Meeting Coordination: Schedule and coordinate internal meetings or briefings with relevant teams, ensuring that client context, goals, and priorities are clearly documented and shared. Along with intake of thoughts/needs from the team to be discussed.
• Process Improvement: Identify operational gaps or inefficiencies, and partner with internal teams to improve systems that support client success.

About you:

• 1+ years of experience in a client-facing or operational coordination role.
• Efficient, detail oriented, and well organized
• Strong time management skill set
• Excels in explaining complex information in ways that are easy to understand.
• Excellent written and verbal communication skills.
• Intermediate in CRM/Project Management & Microsoft tools (e.g., Salesforce, Teams Planner, Ansana & Gong)

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!

What's in this for you:

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. 

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.