Account Manager

The ArrowStream Account Managers are responsible for ensuring retention with our customers, increasing revenue through cross sales, upselling, and renewals. And act as a liaison between our customer, ArrowStream, and BEP brands.

Who are we?

ArrowStream, a Buyers Edge Platform Software solution, is reshaping the landscape of supply chain optimization for foodservice businesses. As the premier foodservice cloud platform for supply chain intelligence, ArrowStream connects over 150K operator locations to 1,600+ distribution locations and 250+ concepts. Through secure, cloud-based data management solutions—including ArrowStream Central (operators), Crossbow (distributors), and SalesStream (manufacturers)—ArrowStream empowers users to make smarter, more informed decisions. Beyond strengthening buying decisions with industry-leading technology, ArrowStream enforces pricing accuracy, protects supply, ensures quality, and enhances collaboration across the foodservice supply chain. At the heart of our work is a culture built on a passion for collaboration, technology, and helping foodservice business succeed.

This position is remotely based in CST or EST, with anticipated travel 2 nights per month. We are unable to offer work sponsorship for this role. 

Your impact:

• Developing and enhancing professional, productive relationships with customers, including executives, and within the industry through regular and direct interaction including reoccurring account status meetings with the customer to ensure alignment
• Owning customer communication on behalf of ArrowStream
• Retaining and documenting detailed knowledge of a customer’s business, observe and communicate notable customer changes such as a change in executives, decision-makers or champions, or changes to the customer's business (ex. Acquisitions, business expansion, closures, etc.).
• Maintain database and communicate important customer information
• Lead and manage all preparation for client meetings, including on-site
• Retain established standard for attrition for customer portfolio
• Proactively review customer accounts to identify and pursue areas of opportunity to upsell
• Advocate on customers’ behalf to ensure delivery of superior customer service and a high level of communication with account contacts.
• Work with Customer Success to ensure seamless communication on escalated customer issues
• Notify the Product team of enhancement requests that are priorities for customers and retention

About you:

• Bachelor’s degree or related experience
• 5+ years’ experience in Account Management or Customer Success roles within the food service industry (SaaS industry is a plus), software solutions related experience, project management experience
• Competency in working with MS Office applications
• Proficiency with Excel
• CRM, Jira, and Customer Service Software
• Ability to travel overnight a few nights/month

Don’t meet every requirement mentioned here? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Buyers Edge Platform and our subsidiary brands, we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this position or others with us!

What's in this for you? 

• Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match.
• Grow with us. Enjoy strong training, development, and competitive pay.
• Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required.

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.