Client Manager I

A Client Manager I will be responsible for maintaining and enhancing customer relationships. This role will manage accounts in conjunction with the Sales team, as well as create reports, presentations and marketing materials, and be a key piece in a team driven culture. This position requires high energy, strong interpersonal skills, organization, and attention to detail. Additionally, we seek a great communicator who has the ability to welcome challenges, thrive in a small team environment, and who is eager to learn new skills.

We value the impact and connection that comes from regular in-person collaboration. This candidate will work from our New London, CT office. We are unable to offer work sponsorship for this role.

Who we are:

InsideTrack, a Buyers Edge Platform SaaS solution, is the leading data and spend management technology empowering foodservice operators including restaurants, casinos, hospitality, colleges, and universities. Our commitment to transparency is evident in our proprietary technology that we use to standardize and normalize foodservice purchasing data, offering operators the key to unlocking valuable insights and visibility into the health of their business. Specializing in identifying overcharges, optimizing contract compliance, providing comprehensive management reporting, and maximizing rebates, InsideTrack ensures businesses thrive. Leveraging a Transactional Volume exceeding $50B+, we benchmark clients' procurement information against industry standards, guiding them in answering critical procurement questions and achieving purchasing and savings goals with precision.

Your impact:

• Processing client information requests
• Performing sales analysis
• Tracking activity and opportunities in Salesforce
•  Apply established procedures to routine client scenarios
• Solve standard problems independently
• Contribute to team objectives
• Build and maintain stable, trust-based relationships with internal teams and clients alike
• Serve as the main point of contact for your assigned accounts
• Escalate concerns effectively and communicate with clarity ensures timely resolution and minimizes risk to the client experience
• Work cooperatively with both colleagues and clients
• Coordinate cross-functional input for webinars and presentations
• Assist peers where needed
• Tracking and following up on client meetings
• Maintaining accurate internal documentation
• When client concerns arise, you’ll gather and analyze information to identify root causes, propose actionable solutions, and follow through with execution
• Anticipate client needs
• Suggest upselling opportunities

About you:

• Efficient, detail oriented, and well organized
• Excellent computer skills, including expertise with MS Excel and PowerPoint
• Able to organize and manage sales information
• Ability to learn new technologies quickly
• Workflow status and management
• Perform initial data analyses and comparisons
• Have strong communication and relationship management skills
• Want to be part of a small team that’s motivated by helping others and serving the best interests of our customers
• Like to work hard and have a thirst for knowledge with a “do what it takes” attitude

• 2+ years related experience

• Food service industry experience a plus

• Past experience related to customer service or project management

Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for!

What's in this for you?

Amazing coverages to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life and long-term-disability plans! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it! 

We welcome all.

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.