Solutions Engineer

About The Role: 

As a Solutions Engineer at Buzz Solutions, you will play a pivotal role in driving the adoption of our AI-powered solutions, PowerAI and PowerGUARD, within the electric utility sector. This role combines pre-sales technical consulting (60%) and post-sales customer enablement (40%), ensuring a seamless experience from initial engagement through solution adoption. 

In the pre-sales phase, you will collaborate with the Sales team to demonstrate the value of our AI solutions, craft tailored proposals, and support RFI/RFP responses. In the post-sales phase, you will assist with solution implementation, provide technical training, and optimize workflows to maximize customer success. 

This is a high-impact role for someone who thrives on solving complex problems, loves working directly with customers, and enjoys strategic thinking and hands-on execution. You will be the face of Buzz Solutions for some of the nation’s largest utilities, guiding them through adopting and integrating our AI solutions. You will engage in deep business and technical discovery, creatively position our value in their workflows, and collaborate closely to maximize their success. 

We are looking for someone who is self-driven, resourceful, and eager to grow—someone who sees this role as an opportunity to demonstrate their expertise, shape the future of AI in utilities, and make a real industry impact. If you enjoy working on a mix of technical challenges, client engagement, and strategic problem-solving, we want to hear from you. 

Key Responsibilities 

Sales Support: 

• Collaborate closely with Account Executives to strengthen relationships and drive new business. 

• Craft and present product demos and presentations for future clients. 

• Answer technical questions from clients regarding our technology, features, and solutions. 

• Write detailed and compelling proposals that address customer needs and highlight the value of our solutions. 

• Lead RFI and RFP crafting to develop comprehensive and competitive responses to requests for information and proposals. 

• Complete Vendor Security Audits required by clients to ensure the security and compliance of our solutions with industry standards. 

Solutions Crafting (Pre-Sales Engineering): 

• Gather customer requirements to understand and document our clients' needs and challenges. 

• Collaborate with customer technical teams during deployment to ensure seamless integration, guide best practices, and optimize solutions for long-term success. 

• Develop tailored solutions that meet customer requirements. 

Client Support: 

• Provide comprehensive training sessions with clients, both virtually and onsite. 

• Contribute to successfully implementing and integrating our solutions into clients’ workflows. 

How We Measure Success (KPIs): 

• Customer adoption rates – Ensuring a smooth technical transition and integration of Buzz Solutions’ AI products. 

• Demo-to-close conversion rate – The effectiveness of product demonstrations in driving sales. 

• Solution deployment efficiency – Minimize friction during onboarding and enable seamless adoption. 

• Customer engagement & retention – Strengthening relationships to maximize customer lifetime value. 

Travel Requirements: 

• This role includes periodic travel to client locations and industry events. Candidates should be prepared for travel that may vary in frequency and duration based on project requirements. 

• Travel will primarily be domestic (within the U.S.), with occasional international trips. Expect to spend 2-3 days per week on the road, with some trips extending to a full week based on client needs. 

• Candidates should be flexible and available for occasional short-notice travel to meet client and project deadlines. 

• All travel expenses, including transportation, accommodation, and meals, are covered by the company. 

• A valid passport is required, and candidates should be able to obtain any necessary visas for international travel. 

Minimum Qualifications: 

• 5+ years of experience in a client-facing Solutions Engineering, Sales Engineering, or Customer Success Engineering role, preferably in a SaaS, AI-based technology, or energy/utilities-focused company. 

• High-level proficiency with computers and business software, including CRM systems, presentation tools, and productivity software (e.g., Microsoft Office Suite, HubSpot, Canva, etc.) 

• Background working in and/or a solid understanding of cybersecurity and information security standards, including ISO 27001 and SOC2. 

• Proven ability to build and strengthen customer relationships, guiding them through technical discovery and solution adoption. 

• Excellent verbal and written communication skills to articulate complex technical concepts clearly to both technical and non-technical audiences. 

• Strong problem-solving skills with the ability to understand customer needs and provide tailored solutions. 

• Familiarity with AI, Machine Learning, or data-driven technologies. 

• Experience with scripting or automation (e.g., Python, VBA) to improve personal efficiency and productivity. 

• Experience leveraging AI tools like MS Copilot and ChatGPT for writing, automation, and data analysis. 

• Self-motivated and goal-oriented with a record of meeting or exceeding targets. 

• Experience working collaboratively with Sales, Marketing, and Product teams to align technical solutions with business objectives. 

Bonus Skills: 

• Experience selling, buying, or integrating Esri products like ArcGIS. 

• Experience working in the Electric Utility Industry or Power Engineering Industry. 

• Experience working as a field technician or field engineer in the utility industry, especially as a substation technician, utility inspector, or lineman. 

• FAA Part 107 Licensed Drone Operator (Certificated Remote Pilots including Commercial Operators)