Warranty Specialist

_{The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the discretion of adding or changing the duties of the position at any time.}

SUMMARY

BYD Truck Aftersales Department is seeking a responsible and communicative Warranty Specialist to handle and resolve warranty related tasks.

This individual must be extremely organized with attention to detail, hardworking, and dedicated to providing the highest level of quality and timeliness in the industry. We are seeking a person who is highly responsible, and great communicative. The ideal candidate will have working knowledge of Microsoft Office Suite including Excel, Word, Outlook and PowerPoint and basic ability to operate ERP or WMS. Adapt to new technology as necessary.

JOB DESCRIPTION

• Process all warranty paperwork on a timely basis, ensure proper documentation and verifying criteria required by vendors or customers.
• Communicates with venders and service team to define the scope of warranty claim resolution and to set expectations.
• Reconciling all warranty receivables and working with the corresponding departments to obtain payments.
• Ensure customers/dealership are paid for all warranty work in an accurate and timely fashion by preparing, flagging, submitting, and following up on each claim.
• Handle rejected claims according to dealership and/or manufacturers specifications and follow up on outstanding claims.
• Arrange and coordinates with internal team and vendors/manufacturers to ensure prompt receipt of replacement parts.
• Other duties as assigned

REQUIRED EDUCATION AND EXPERIENCE

• Minimum 1 year experience in a similar role.
• Self-starter with high level of initiative and strong sense of urgency.
• Ability to multi-task accurately in a fast-paced environment.
• Ability to effectively work both independently and in a team setting.
• Must be highly organized with attention to details.
• Must have problem-solving skills and ability to maintain composure under stress.
• Experience with automotive parts (identification, inspection, classification of component groups, etc.) and overall automotive vehicle knowledge.
• Excellent administrative, organizational and communication skills including verbal, written, listening and presentation skills.
• Excellent customer service and prospecting skills with ability to track task progress throughout and conflict resolving.
• Working knowledge of Microsoft Office Suite: Outlook, Word, Excel, PowerPoint.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close, distance, color, peripheral, depth perception, and ability to adjust focus.

TRAVEL

None

COMPETENCIES

• Quick learner with the ability to handle multiple tasks simultaneously, maintain focus, and adapt to a variety of challenges
• Good written and verbal communication skills
• Strong sense of time organization and urgency
• Able to work independently and within a team
• Self-starter and strong initiative
• Adaptable to new processes, technology, and assignments within the Warranty Specialist scope

Hiring Range

$25 - $28 per hour

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

_{BYD America Corporation/ BYD Motors, Inc./BYD Coach &Bus LLC/BYD Energy LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information or any other characteristic protected by federal, state or local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.}