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Senior Quality Manager Supplier & Innovation

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ByHeart is an infant nutrition company built from the ground up to deliver real innovation on behalf of babies and parents. Our mission is simple: make the best formula in the world. That’s why we studied the latest breast milk science, worked directly with suppliers we know and trust, set uncompromising quality standards, developed our own small batch blending process, built our own manufacturing facilities, and conducted a groundbreaking clinical trial. Our goal is to create a future where all parents feel amazing about feeding their baby—no matter how they do it.

When we launched our Whole Nutrition Infant Formula in March 2022, we were the first new U.S infant formula manufacturer in 15 years. Since then, we’ve been leading the way in a lot of ways.

We’re…

  • The only U.S.-made infant formula to use organic, grass-fed whole milk
  • The first and only U.S. infant formula company to add the two most abundant proteins found in breast milk—alpha-lac and lactoferrin—to our ingredients list
  • The first infant formula company to receive Clean Label Project’s Purity Award (and we test for 700 contaminants vs the required 400)
  • We ran the largest clinical trial by a new infant formula brand in 25 years—clinically proving our benefits vs a leading infant formula like:
    • Less spit up
    • Softer poops
    • Easier digestion
    • More efficient weight gain
    • Enhanced nutrient absorption
    • Longer stretches between nighttime feeds*

ByHeart has rapidly emerged as a leader in infant nutrition, fortifying the domestic supply chain by owning end-to-end manufacturing in 3 US facilities and ranking in the top 10% of the U.S. infant formula category within just one year. Strategic partnerships with retailers like Walmart and Whole Foods have expanded access to their premium, science-backed formula, now available in over 70% of U.S. stores.

With >$400M in funding, we’re shifting the industry forward—and this is just the beginning. Help us build a future where all parents can feel amazing about feeding, by joining our growing team of >300 people that stretches across the country.

We're proud to offer competitive, family-first benefits, including but not limited to: 

  1. Health insurance for the whole family: medical, dental, & vision insurance covered 100%, with 90% coverage for your family.
  2. Flexible paid time off: plus 12+ company holidays, and 2 floating holidays to use at your discretion!
  3. 16-weeks of fully-paid parental leave and new parent support: free 1-year supply of formula, cozy feeding suites, and paid pumping time.
  4. Up to 6% 401(k) Match to help you plan for your future.
  5. Company equity for every employee: because when we succeed, we succeed together!

Visit our site to learn more, and check out some recent press on ByHeart:

*based on data from infants at approximately 4 months of age

 

Role Description

The Senior Quality Manager Supplier & Innovation is responsible for management and facilitation, as well as, oversight and support for the analysis, coordination, selection and audits of ByHeart current and potential suppliers. This role will work closely with Research and Development supporting all innovation projects from a Quality perspective.  Main daily work is within researching, conducting risk analysis, and communicating with suppliers from the quality perspective while also vetting their ability to support the ByHeart mission from a supply chain and innovation.

Reports To:      Senior Director Quality Systems & Compliance

Location:          Remote with Travel

Role Responsibilities

  • Conduct audits of all current and potential suppliers, distribution centers and third-party manufacturers
  • Responsible for maintaining and supplier Quality scorecards.
  • Manage and implement initiatives for continuous improvement across the supplier portfolio.
  • Responsible for development and rollout of Supplier Development program which includes
    • Supplier Feedback loop,
    • Improved supplier performance through collaboration, transparency, and supplier accountability.
    • Best practices and exchange of case studies and emerging trends.
  • Maintain and update Supplier Quality standards, responsible for consistent rollout of standards suppliers.
  • Serve as the central point of contact between external manufacturers and internal stakeholders for deviations & investigations and audit observations.
  • Broad analytical skills to interpret and leverage supplier quality databases.
  • Consolidate and organize supplier quality performance metrics, associated data, and any supplier change through use of eQMS systems and information for use during periodical supplier performance review meetings.
  • Support Procurement with periodic performance reviews and key suppliers and implement quality improvement plans w/ quantifiable targets.
  • With partner cross functionally to strategically influence supplier selection and operational performance.
  • Drive supplier defect containment and nonconformance reduction activities.
  • Liaise with Quality team at the manufacturing sites for supplier related quality issues, partner with supplier ensure corrective actions are identified and implemented to prevent reoccurrence.
  • Support Procurement, Legal, R&D and Operations to resolve any Supplier related disputes, recovery plans and corrective actions.
  • Partner with Food Safety to support rollout of specification changes
  • Provide support and assist with the management of both supplier and ByHeart initiated innovation, specifications, and change controls.
  • Quality lead in all innovation projects, partner with R&D and Operations to build product and technology innovation pipeline
  • Ensure compliance with quality agreements, certifications, Closer to Zero initiatives, and Clean Label Project requirements.

Skills & Qualifications

  • Bachelor's degree and 5+ years in quality assurance, master’s degree in food science or similar preferred
  • Experience in manufacturing, infant formula preferred
  • Broad experience in Quality Management Systems and Supply Chain Controls
  • Knowledge in HACCP, with applied experience in industrial microbiology, Good Manufacturing Practices, preventative controls, hygienic design and auditing
  • Experience with thermal processes and associated controls
  • Capable of managing projects with minimal direction
  • Effective oral and written communication skills
  •  Proficient in fundamentals of risk management
  • Project management, administrative and technical capabilities are required, as well as effective verbal and written communication skills.
  • Proficient writing skills to support audit reporting and writing of standards
  • Competent in computer systems and database entry: ERP, MS Office
  • Basic statistical understanding
  • Ability to travel 50%

The minimum annual salary for this position is $130,000 and the maximum is $160,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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