Back to jobs

Customer Success Manager

San Carlos, CA

Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.

 

With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. 

 

Our  500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys and Icelandair.


Founded in 2013, we have eight  offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com.

Bynder is seeking a motivated individual who is eager to help customers get the most value possible from their Bynder Platform. As a Customer Success Manager, you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.

The ideal candidate:

  • Is highly self-motivated and passionate about learning in a fast-paced scale-up environment
  • Possesses excellent communication skills and has a strong propensity for organization and relationship building
  • Enjoys working cross-functionally and collaborating in a team environment
  • Loves telling a good story using data
  • Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

What you will do:

  • Work with customers to ensure adoption, retention, expansion, advocacy and overall success
  • Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value
  • Strive to increase product adoption, retention and overall customer satisfaction
  • Continuously probe to uncover account needs, growth and upsell potential
  • Develop and execute on account / success plans
  • Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
  • Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
  • Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
  • Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

What you bring:

  • 5+ years in a customer-facing role, ideally Support, Customer Success, Business Development or Account Management
  • Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
  • Ability to develop strong client relationships, manage expectations, and critically problem-solve
  • Ability to present, communicate, and work effectively with other internal teams
  • Outstanding probing and listening skills
  • Strong analytical skills and use of data to help drive adoption, find opportunities and risks
  • Excellent organizational, prioritization, and time management skills
  • Experience with other DAM technologies a plus
  • Experience with Salesforce and Catalyst a plus

The base pay range for this role in the San Francisco Bay Area is: $80,000.00 - $95,000.00

What we offer:

We’re proud to be a Top Workplace by the Bay Area News Group. The secret to our success is simple – we combine a great product with the best co-workers in Silicon Valley. Innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. 

Our beautiful new office in vibrant San Carlos is open for business, but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- or work in a combination of the two.

Benefits and Perks:

  • Fun, casual work environment
  • Flexible vacation policy
  • 100% Company-paid medical, dental, vision, and life coverage for you and your family
  • 401(k) - dollar for dollar match up to 6%
  • Commuter benefits 
  • Referral bonus plans
  • Fully stocked kitchen
  • Room to advance in a high-growth tech company
  • Competitive compensation

Our Commitment:

you have a strong background in advising and guiding clients in using cloud-based technology platforms. You will be responsible for establishing and maintaining strong relationships, driving adoption, retention and growth with Bynder’s diverse set of clients.

The ideal candidate:

  • Is highly self-motivated and passionate about learning in a fast-paced startup environment
  • Possesses excellent communication skills and has a strong propensity for organization and relationship building
  • Enjoys working cross-functionally and collaborating in a team environment
  • Loves telling a good story using data
  • Demonstrates strong time-management skills and can juggle and prioritize multiple projects and initiatives simultaneously

What you will do:

  • Work with customers to ensure adoption, retention, expansion, advocacy and overall success
  • Establish strong trusted advisor relationships with key customer stakeholders, ensure that customers employ DAM best practices, are leveraging Bynder effectively and that their Bynder platform is optimized for maximum value
  • Strive to increase product adoption, retention and overall customer satisfaction
  • Continuously probe to uncover account needs, growth and upsell potential
  • Develop and execute on account / success plans
  • Regularly engage customers on strategic and operational reviews to evaluate needs and strategic direction
  • Present the product roadmap to customers and ensure they are kept up-to-date on new features and enhancements most relevant to them
  • Act as a liaison between the customer and the Product team to represent the customer’s feedback in strategic and product direction
  • Continuously find ways to optimize our internal processes to work most efficiently and at scale as our customer base grows

What you bring:

  • 5+ years in a customer-facing role, ideally Customer Success or Account Management
  • Demonstrated history of increasing client satisfaction, adoption, retention and advocacy
  • Ability to develop strong client relationships, manage expectations, and critically problem-solve
  • Ability to present, communicate, and work effectively with other internal teams
  • Outstanding probing and listening skills
  • Strong analytical skills and use of data to help drive adoption, find opportunities and risks
  • Excellent organizational, prioritization, and time management skills
  • Experience with other DAM technologies a plus
  • Experience with Salesforce and Catalyst a plus

What we offer:

We’re proud to be a Top Workplace by the Bay Area News Group. The secret to our success is simple – we combine a great product with the best co-workers in Silicon Valley. Innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. 

Our beautiful new office in vibrant San Carlos is open for business, but we don’t believe Byndies must be in the office to crush their goals. A hybrid approach creates the best balance. If Byndies feel they are more productive in their home office, they can choose to work in that environment -- or work in a combination of the two.

Benefits and Perks:

  • Fun, casual work environment
  • Flexible vacation policy
  • 100% Company-paid medical, dental, vision, and life coverage for you and your family
  • 401(k) - dollar for dollar match up to 6%
  • Commuter benefits 
  • Referral bonus plans
  • Fully stocked kitchen
  • Room to advance in a high-growth tech company
  • Competitive compensation

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective make Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin, or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.
Just as we are never finished innovating, Bynder’s commitment to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V

#LI-Hybrid

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Preliminary Questions - US

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.  At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better.  At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability  are  valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s commitment to Being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

Definitions:

CCPA

Race & Ethnicity

Bynder values diversity and we are committed to becoming an Even Better Bynder. Our aim is to learn how we can increase diversity in our candidate pool. We invite candidates to voluntarily provide demographic information in a confidential survey. Providing this information is optional. Any demographic information provided will not be accessible or used in the hiring process and has no effect on your opportunity for employment.

Reasonable Disability Accommodation Notice*

Bynder provides reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Bynder’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.