Salesforce Business Analyst

Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.

 

With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. 

 

Our  500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys and Icelandair.

Founded in 2013, we have eight  offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com.

Job Description:

We are seeking a highly skilled Business Applications Analyst to join our Business Applications team responsible for enhancing Bynder’s commercial business processes built on the Salesforce platform and surrounding applications. The main business processes you will focus on are Lead-to-Order, CPQ, Order-to-Cash including EPR integration, etc.

You will play both functional and technical roles in this position, independently leading cross-department projects from end to end. You will work closely with business stakeholders in the organization in order to propose optimizations, define processes, identify business requirements, validate solution design, and facilitate implementation to ensure business efficiency and user adoption.

 

What You Will Do:

• Own the entire project, or the technical part of it, and drive it from end to end..
• Collaborate extensively with various stakeholders in the organization, including Sales/CS/Marketing/Finance/Legal/RevOps, acting as a liaison between multiple stakeholders.
• Work with peers in the team in order to ensure health and soundness of the Salesforce landscape.
• Translate complex business needs into actionable technical solutions, considering technical constraints and best practices. Then work on implementation, collaborating with peers in the team as needed.
• Lead integration efforts to ensure seamless data flow between Salesforce and other systems, such as ERP or marketing automation platforms. Bynder has an innovative SaaS landscape of 100+ apps – of which many are connected to Salesforce.
• Define adoption approach with business leaders and operations. Collaborate on user training and provide ongoing support to maximize user adoption.
• Troubleshoot complex issues and provide timely resolutions.

 

What You Bring:

• Proficiency in Lead-to-Order and Order-to-Cash processes, preferably in subscription-based SaaS business. Experiences on CPQ is a plus.
• Strong business acumen, ability to understand the needs and processes, and excellent analytical skill to translate them into effective technical solutions.
• Strong technical acumen and hands-on experience with Salesforce configuration. Experiences in customization (APEX, LWC) and integrations are plus.
• Ability to align multiple stakeholders across departments and define processes. You challenge the status quo and propose improved scalable processes and solutions.
• Experience in data modeling, workflows, and process automation within Salesforce.
• Focus on data governance by proposing ways to improve data quality.
• Solid project management skills to manage implementation across teams (e.g. business contributors, business applications team, internal analytics team, revenue operations team..).
• Excellent communication and interpersonal skills for effective stakeholder engagement.
• A collaborative mindset and the ability to work effectively in cross-functional teams.
• Experience in an agile way of working (Scrum).

 

Who You Are:

• Bachelor or Master in Business IT Management, Computer Science or similar fields.
• 5+ years of experience in business analysis and solution design on Salesforce platform, demonstrating the ability to lead projects independently.
• Self-Driven Leader: You excel in independently leading projects, taking ownership from start to finish.
• Collaborative Communicator: You are an effective communicator, adept at bridging the gap between business demands and technical constraints.
• Solution-Oriented: You thrive on solving complex problems and delivering innovative solutions.
• Subject Matter Expert: You have a deep understanding of CRM, CPQ, and Order-to-Cash processes as well as Salesforce technology.
• Results-Focused: You are committed to achieving project objectives and delivering value to the organization.
• Continuous Learner: You stay updated with the latest Salesforce releases and industry trends to drive system improvements.
• You must be fluent in English, and preferably live in or close to Amsterdam or are ready to relocate.

 

What You Will Get:

• Get to know the SaaS business model, processes and technologies 
• Work on a variety of SaaS tools including Salesforce and surroundings (Integration platform, CS Tool, CLM, BI, etc.)
• You can make your mark on the growth and scalability of Bynder through key projects like acquisition integrations, process redesign and automations, and re-architecture.
• Opportunity to initiate your own projects and improvements
• Flat hierarchy where your voice will be truly heard
• A welcoming team and inspiring work environment
• Unlimited vacation policy
• Apple gear
• Flexible work hours and hybrid office/home work environment