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Customer Onboarding Manager

Melbourne, AUS

Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.

 

With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses. 

 

Our  500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 3,700 organizations, including Spotify, Puma, Five Guys and Icelandair.


Founded in 2013, we have eight  offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com.

Bynder is on a quest to find a dynamic and ambitious individual to jump aboard and spread the Bynder word and grow the business throughout the Asia Pacific region. This role is a unique opportunity to contribute in a meaningful way to shape the future of Bynder's fast-growing activities in Australia and further afield.

As an Onboarding Manager at Bynder, you will be responsible for a smooth, consultative, and efficient SaaS onboarding experience for new and existing Bynder customers. With a mix of great people skills and strong technical aptitude, you will set every Bynder user up for long-term success.

At the heart of this role lies a passion for customer satisfaction.  Using a multi-faceted consultation, configuration, and training approach, you'll deliver an effective and efficient onboarding experience. Bynder Onboarding Managers work closely with Sales, Engineering, Product, and Customer Success to provide first-class service to new customers.

A great Onboarding Manager is highly customer-focused, flexible, and driven by results. They can manage multiple implementations at once and keep deadlines while enjoying working with the customer to solve complex use cases. They have a keen eye for detail and are also thirsty for knowledge on the latest product and industry news.

Responsibilities:

  • Own product implementation and configurations for simultaneous customer engagements to contract specifications
  • Manage projects effectively to deliver on-time, within scope, and within budget
  • Provide multifaceted support both to customers and internal teams, including: resolving problems, explaining products and services, training on use of software, configuration of software, troubleshooting
  • Drive product strategy with client during implementation to ensure successful long-term client-Bynder partnership
  • Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction 
  • Enable client administrators through hands-on training and create Bynder Champions for the long-term success of the customer
  • Maintain working knowledge of an ever-evolving software solution as a product expert
  • Communicate effectively with technical and non-technical roles in Product, Development, Sales, Solutions, and Customer Success
  • Build technical and DAM industry knowledge
  • Occasional travel on-site to clients as needed (10-15%)

Qualifications/Experience: 

  • 3+ years relevant work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role
  • Excellent verbal and written communication skills; you'll be on the phone with, and emailing, clients every day
  • Strong organizational, prioritization, and time management skills
  • Ability to comprehend and explain technical concepts, especially to non-technical people
  • Ability to diagnose complex issues and recommend the most effective solutions
  • An obsession with providing the best in class Customer Experience
  • Working knowledge of Adobe Creative Cloud and project management systems like Clarizen, Mavenlink, Smartsheets etc. a plus

Why you'll love Bynder!

At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. 

What’s in it for you:

  • Competitive compensation
  • Training for career growth
  • Unlimited vacation (yes, really!)
  • Hybrid work model
  • Room to advance in a global high-growth tech company
  • Paid parental leave for primary and secondary caregivers
  • Referral bonus plans
  • A light-hearted and fun work environment

Our Commitment:

Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.  At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better.  At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.



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Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences.  At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better.  At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability  are  valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves.

Just as we are never finished innovating, Bynder’s commitment to Being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.

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