Job Application for Director of Provider and Community Relations, North Care Region at By the Bay Health

By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

We are seeking a Director of Provider and Community Relations who will be responsible for the agency’s Provider and Community Relations Programs activities to maximize our presence in existing and growth into service areas by implementing marketing strategies selling all lines of services and growing referral and overall census. Meet and promote standards of quality and contribute to the agency’s mission and goals in compliance with organization policies and procedures and applicable laws and regulations.

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

Direct all daily provider and community relations operations including education and outreach, and referral generation, and service improvement. Primary activities 75% sales and 25% marketing.
Establish, evaluate, and recommend enhancement of agency sales goals in each service area as measured by referral admission and census goals
Increase awareness of BTBH services.
Assist in development of department budget planning process.
Manage and maintain systems to measure and improve the activities of the Provider Relations staff based on benchmarking best practices.
Monitor and report cost-effectiveness of sales efforts.
Track and report trends/goals of major accounts, monitor competitor activity and assist liaisons in developing plans for account/territory growth.
Provide strategic sales leadership, training, and mento

Education/Experience:

Bachelor's degree (B. A.) in Marketing, Healthcare, Business Administration or related field from four-year college or university
Minimum of five years’ marketing or provider relations experience in a health care setting, preferably in hospice or home health care operations.

Certificates, Licenses, Registrations:

Current California driver’s license and automobile insurance that meets State of California requirements.

Pay Range:
$140K - $160K annually

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.

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Director of Provider and Community Relations, North Care Region

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