Job Application for Clinical Operations Manager at By the Bay Health

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By The Bay Health, a non-profit established in 1975, set the standard for hospice in the U.S. by emphasizing the role of the patient in making important medical decisions. Our spectrum of home-based services now includes Skilled Home Health Care, Palliative Care, Adult Hospice Care and Pediatric Care. Our team approach strives to address practical, social, emotional and spiritual aspects of care, with the goal to maximize quality of life for our patients, caregivers and families.

This full-time position offers competitive pay, generous benefits and a supportive work environment.

The Clinical Operations Manager will be responsible for providing professional oversight of the Hospice Aide scheduling and triage departments and will focus on improving systems in Hospice Operations. This person has expertise in scheduling systems, efficient operations, and customer service.

Schedule:

Monday - Friday; 8:30am - 5:00pm

Hybrid - 2 days in office required with additional days in office as needed

Location:

Larkspur and San Francisco

By the Bay Health follows all CDPH vaccine requirements for healthcare personnel.

Essential Duties & Responsibilities include (but are not limited to):

Develop efficient and effective workflow scheduling to enable hospice aides to meet visit standards and expectations and achieve high patient/family/facility partner satisfaction
Implement and maintain an effective scheduling software solution to enable effective scheduling practices
Monitor and develop strategies to improve triage, clinical coordinator, and hospice aide productivity
Collaborate with Director of Provider Relations to foster positive effective relationships with facility partners in relation to hospice aide and triage services
Plan and lead monthly meetings with Clinical Team Managers to ensure consistent leadership and supervision of hospice aides across the organization

Supervisory Responsibilities:

Recruit, manage, coach, supervise and develop the Hospice Aide Scheduler team to achieve organization goals in accordance with agency policy, accreditation, and regulatory standards including but not limited to:
Ensuring job responsibilities and expectations are clearly defined and communicated, work is assigned and distributed appropriately, staff are appropriately trained and cross-trained, and performance issues are addressed in a timely manner.
Regularly providing formal and informal feedback to staff and conduct periodic individual coaching including completing well thought out and well-documented annual performance reviews in accordance with organization policies and procedures.
Fostering collaboration by promoting cooperative goals and building trust
Developing staff’s skills and encouraging growth including creating an environment for people to share what they are learning

Education/Experience:

Bachelor’s degree in related field or equivalent
BSN, RN, or LVN with bachelor’s degree preferred
Minimum of two years management experience, within the past seven years

Certificates, Licenses, Registrations:

RN or LVN

Pay Range:
$125K - $140K annually

By the Bay Health is proud to serve our community as an equal employment opportunity employer. Everyone is valued and welcome at BTBH. Our organization is committed to diversity, equity and continues to build a culture of inclusion by recruiting, screening, hiring and retaining any qualified individual without regard to age, race, color, ethnicity, religion, gender, gender identity or expression, sexual orientation, disability, marital status, registered domestic partner status, citizenship, physical or mental disability, legally protected medical condition, family care status, military care status, veteran status or any other consideration made unlawful by Federal, state, or local laws.

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Clinical Operations Manager

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