Qualitative User Researcher

Do you want to change the world? At Cabify, that’s what we’re doing. We aim to make cities better places to live by improving mobility for the people living in them, connecting  riders to drivers at the touch of a button. Maybe one day cities will be places where nobody needs a private car. But we’ve still got a long way to go...fancy joining us?

Right now, we have more than 20 million users around the world. We work across 8 countries and 90 cities, adapting our product fast to be leaders in all those markets and taking care about sustainability. 

We are seriously committed to building a world-class User Research team at Cabify. If we’re going to turn our vision into a reality, we’re going to need plenty more bright, ambitious researchers to join us! These are our  User Research Principles.

You will:

Work in a dynamic environment where constant communication is essential. You’ll be responsible for: 

• Using research to understand the contexts and motivations of our users (riders, drivers and companies).
• Conducting all phases of an end-to-end research project (Brief, research design, logistics setup, fieldwork, analysis, and dissemination).
• Developing in-depth data analysis and synthesis to generate relevant knowledge and insights to improve our products, services, and business. 
• Generating, reporting and cleverly disseminating tactical and strategic information on how users perceive our products and interact with them. And why.
• Working closely with design, product management, data science, engineering, business, marketing, and other areas to define and execute global, impactful, and multidisciplinary research actions.
• Detecting new research actions in alignment with the organization’s objectives.
• Challenging and improving research strategy and philosophy.
• Inspiring and shaping product strategy development, improvement and innovation with a user-centered vision.

If all of the above sounds exciting to you then you should definitely apply. Here is a list of things we are looking for. However, don’t be discouraged if you don’t tick off all the boxes as we are open to hearing from people from all backgrounds and levels of experience:

Our Ideal candidate has:

• Great alignment with our principles, we take them very seriously.
• 3+ years of experience as an Individual Contributor in a User Research or similar research role (design, UX, market, or product research).
• A degree in Psychology, Sociology, Anthropology or a similar social science.
• Previous experience in mid-large scale research projects.
• Empathetic, synthetic and brave approach to conclusions and insights in order to deepen the understanding of people’s needs, fears, motivations, and expectations.
• Great know-how of qualitative research methodologies.
• High sensitivity to strategic design, user experience, and quantitative research methodologies.
• Mastery of Spanish language to interact with users + ability to clearly and concisely communicate and discuss research findings in English as well.
• Willingness to work with ambiguity, complexity, and interdependencies.
• Ability to manage multiple projects at once and address the challenges that come with it.
• Advocacy for teamwork

What’s it like to work at Cabify?

We’re a company full of happy, motivated people and we never want that to change. Here are some more reasons why it rocks to be part of our family:

• Salary conditions (25k - 34k€)
• Recharge days: 10 Fridays Off annually!
• Hybrid Remote Model (3 days work in the office and 2 days remote work weekly)
• Flexible work environment & hours.
• Regular team events.
• Cabify staff free rides.
• Personal development programs based on our career paths.
• Flexible compensation plan: Restaurant tickets, transport tickets, healthcare and childcare
• All the equipment you need (you only have to bring your talent).
• Coursera free licence for training.
• iFeel platform, free psychological therapy.
• A pet room ,so you don’t have to leave your furry friend at home
• And last but not least...free coffee and fruit

Cabify is proud of being an equal opportunity workplace. We celebrate diversity and we are committed to creating an inclusive environment for all employees regardless of background, gender, religion, orientation, age or ability. Join us!